Lead Account Manager – US Federal Civilian

Job Description:

• Own and execute account strategies for assigned U.S. Federal customers, focused on driving adoption, expansion, and retention within existing agencies.
• Drive revenue growth through increased platform adoption and expansion across programs, bureaus, and mission areas.
• Manage renewals, contract modifications, and expansion opportunities to ensure strong net revenue retention and long-term customer relationships.
• Develop and maintain multi-year account plans aligned to Federal mission priorities, IT modernization initiatives, and budget cycles.
• Build and sustain strong relationships with Federal IT, cybersecurity, acquisition, program, and mission stakeholders at multiple levels.
• Serve as the primary executive point of contact for assigned accounts, ensuring alignment between customer objectives and solution outcomes.
• Partner closely with Account Technology Specialists, along with Channel and Alliance partners organizations to drive adoption and value realization.
• Maintain disciplined pipeline management, deal execution, and forecasting accuracy across expansion and renewal opportunities.
• Navigate Federal procurement processes, compliance requirements, and contracting vehicles to support timely customer outcomes.
• Provide customer feedback and market insights to inform go-to-market strategy, product roadmap priorities, and adoption programs.

Requirements:

• 7+ years of experience managing or selling enterprise technology solutions into U.S. Federal Government customers
• Demonstrated success driving adoption, expansion, and retention within existing Federal Civilian accounts
• Strong understanding of Federal procurement processes, acquisition cycles, and contracting vehicles
• Proven ability to manage complex, multi-stakeholder customer environments and long sales cycles
• Experience collaborating with technical teams, customer success organizations, and partners to deliver customer outcomes
• Strong communication, negotiation, and account planning skills
• Ability to operate effectively in secure, regulated Federal environments
• Bachelor’s degree required

Benefits:

• U.S. based employees are typically offered access to healthcare
• life insurance and disability benefits
• 401(k) plan and company match

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