Senior Desktop Support Engineer

Excited to grow your career? BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers. About the job: Role Summary Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations.

Key Responsibilities

Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems. Troubleshoot and resolve desktop, application, and system performance issues. Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments. Manage user accounts, access control, and system configurations. Perform OS installations, patching, and vulnerability remediation. Support trading floor technologies (turret phones, voice systems, market data platforms). Execute start-of-day and end-of-day operational procedures. Maintain and update Windows and VDI images. Manage IT asset inventory and lifecycle. Collaborate with global teams to resolve incidents. Ensure compliance with security standards and best practices. Complexity & Impact Handles complex, time-sensitive technical issues impacting trading operations. Requires independent problem-solving, sound judgment, and minimal supervision. Direct impact on business continuity, trading availability, and user productivity. Required Skills & Experience Technical Expertise Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshooting Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager) Mobile Device Management (Intune, MobileIron) VDI environments and SCCM packaging/deployment Microsoft Office (O365 & on-prem), including add-ins/macros troubleshooting Endpoint security and patching (Qualys, Ivanti, Zscaler, SentinelOne) Cisco voice systems and trading turret platforms Audio/video conferencing technologies Basic networking knowledge Trading Environment Experience (Strongly Preferred) Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/BrokerTec, MarketAxess, etc. Additional Skills Strong troubleshooting and analytical skills Excellent communication and stakeholder management Ability to work under pressure in a fast-paced environment Scripting/automation (PowerShell preferred) Experience with reporting tools (Excel, LDAP, SQL) is a plus Workday administration experience is a plus Familiarity with AI tools and automation solutions is a plus Education & Certifications Bachelor’s degree or equivalent experience 8+ years of relevant experience Microsoft/Cisco certifications preferred Spanish language skills are a plus All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions Legal requirements It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)). Individuals with Disabilities BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: [email protected] or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*. *The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response. EEO Statement BBVA USA, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities. View the "EEO is the Law" & "View the EEO is the Law Supplement Poster" poster. BBVA USA, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer. Don’t miss any opportunity and... upload your CV! 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