[Remote] Corporate Travel Agent, Online Support

Note: The job is a remote job and is open to candidates in USA. AAA Club Alliance is a reputable company in the Corporate Travel industry, seeking a Corporate Travel Online Support Agent. In this role, you will assist callers with online product questions, manage ticketing queues, and update company online sites.

Responsibilities

• Answering Calls
• Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc
• Research when call advises lower fare found on alternate site
• Cancelling reservations
• Ticketing Queue
• Issue all on-line tickets that are not set up with auto ticketing
• Support of auto ticketing reservations Remarks to agents
• Split tickets
• Unused tickets
• ResQCX errors (missing report info, invalid credit cards)
• Ticketless reservations
• Work the schedule changes
• Automate minor changes, continue to work “over 15 minute” changes
• Re-accommodate Misconnects
• Re-issue when necessary
• Email new flights
• Profiles
• Modify/delete as requested
• Run test to sync profiles to Sabre
• Remove duplicate profiles
• Update company sites
• Change/modify site settings
• Travel policy update
• Testing sites

Skills

• Experience in corporate travel industry or customer service industry
• Recent experience Sabre systems (REQUIRED)
• Knowledge of corporate travel programs and travel terminology
• Strong customer focus and a sense of urgency
• Excellent Communications Skills
• Team Player
• Interpersonal skills – ability to develop and maintain strong relationships
• Self-starter with ability to work independently with little supervision
• Ability to manage multiple complex projects concurrently
• Knowledge of managed on-line booking systems (Concur, DEEM)

Benefits

• Comprehensive health benefits package
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match
• Complimentary AAA Premier level membership
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

Company Overview

• For more than 100 years, we’ve been helping people get to where they’re going. It was founded in 1900, and is headquartered in Wilmington, Delaware, US, with a workforce of 1001-5000 employees. Its website is https://www.aaa.com/aaa/212/careers/index.html.

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