Integration and Operation Support Technician

Integration and Operation Support Technician About Ascend Ascend empowers entrepreneurial CPAs to reach their goals with an innovative growth model that brings their firms into the new age. Backed by private equity from people-focused Alpine Investors, Ascend is building a modern platform for regional accounting firms that enables them to stay independent while accessing the resources of a large CPA firm to help them grow. Ascend provides access to growth capital, robust talent acquisition, best-of-breed technology, a catalytic leadership system, shared back-office services, and modernized equity incentives so that firms can surmount today’s industry challenges and reach their full potential. Founded in January 2023, the company attained revenues sufficient to qualify it as a Top 100 U.S. accounting firm within six months of operation. For more information, visit ascendtogether.com. About Alpine Investors Alpine Investors is a people-driven private equity firm that is committed to building great companies by working with, learning from, and developing exceptional people. Alpine prides itself on fostering cultures where people value empowerment, diversity, fairness, integrity, and intellectual honesty. Founded in 2001, Alpine specializes in investments in companies in the software and services industries. Alpine has over $15 billion in AUM and has offices in San Francisco, New York, and Salt Lake City. For more information on the firm, visit www.alpineinvestors.com The Opportunity The Integration and Operations Support Technician plays a vital role in supporting and maintaining enterprise technology across Ascend’s member firms. This role is responsible for integrating business applications and infrastructure with Ascend’s enterprise architecture, developing subject matter expertise, creating clear and consistent documentation, and providing long-term operational support. With a strong focus on customer-centric delivery, the technician will manage incidents and service requests across all Ascend firms to ensure stable, secure, and high-performing technology experiences for end users. A solid understanding of how end-user devices interact within a Windows Active Directory environment, as well as experience with Entra ID and Microsoft Intune, is essential. The technician will apply industry best practices to ensure device compliance, configuration integrity, and operational readiness. In this role, you will:

• Travel regularly to support firm data and infrastructure integration efforts, providing on-site technical support and coordination as needed
• Deploy and maintain end-user hardware, including imaging and configuring laptops, desktops, phones, and mobile devices
• Install and support business-critical applications on all supported devices
• Troubleshoot hardware and software issues, escalating as necessary while ensuring a high level of customer satisfaction
• Maintain accurate records of device lifecycles, ensuring all assets are properly tracked and documented
• Utilize Microsoft Intune and related tools to manage devices, enforce configurations, and monitor compliance
• Maintain on-site equipment inventory with at least 95% accuracy at all times
• Create and maintain clear documentation for setup procedures, application configurations, troubleshooting steps, and site-specific guides to promote consistency and knowledge sharing
• Coordinate with external technical vendors to resolve site-related issues in a timely manner
• Collaborate closely with infrastructure teams to ensure seamless integration of end-user systems within the broader enterprise architecture

Qualifications:

• 5+ years of experience providing remote and desk side end user support in the public accounting industry
• Degree not required, but preferred along with certifications Strong background in managing cross-functional technology projects, preferably in private equity, professional services, or accounting industries
• Proven ability to support Windows-based systems in domain-managed environments with proficiency in Microsoft Intune, Entra ID (Azure AD), and Windows Active Directory
• Demonstrated success in customer-facing roles with a track record of excellent service delivery and user satisfaction
• Comfortable working independently in dynamic environments; able to prioritize, troubleshoot, and resolve issues quickly while maintaining strong documentation habits.
• Strong understanding of end-user technology lifecycle—including imaging, device deployment, and inventory management
• Willing and eager to travel regularly to firm locations for hands-on support and integration cutovers
• Strong communicator and team collaborator with high emotional intelligence and a continuous improvement mindset
• Degree not required, but preferred. Certifications (e.g., Microsoft, CompTIA) a plus

What You Can Count On (We live by our values):

• Own it: We seize growth opportunities with the passion, speed and accountability of an entrepreneur.
• Serve whole-heartedly: We love our people and serve them with positivity and kindness.
• Be excellent: We set a high bar because our mission matters.
• Win together: We stay in sync, achieve as a team and celebrate each other.
• Bring the sunshine: We have fun and bring enthusiasm to make the journey joyful.

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Apply tot his job Apply To this Job