Experienced Bilingual Licensed Customer Service Representative – Insurance Industry Pioneer

At arenaflex, we're revolutionizing the car insurance industry by using predictive models and real-time driving data to create fair and equitable policies. Our mission is to eliminate biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. We're a force for good, committed to giving back and uplifting the communities impacted by systemic injustice. As a licensed Customer Care Specialist on our Support team, you'll be joining a dynamic group of mission-driven professionals who are passionate about delivering exceptional customer experiences. If you're looking for a challenging and rewarding role that aligns with your values, you've found the right place.

About arenaflex

arenaflex is a pioneering insurance company that's backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. Our community, Members, and team are at the heart of who we are and why we do what we do. We're a positive, engaging, and diverse bunch who are committed to making a difference in the world.

The Role

As a licensed Customer Care Specialist, you'll be responsible for handling customer inquiries and helping policyholders with their policy needs. You'll be answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews over the phone or via chat. You'll also be collaborating with other Reps and Specialists, assisting with ad-hoc projects & duties, and escalating items and issues when appropriate.

Responsibilities

* Handle calls and chats with customers to resolve their queries and concerns

• Process policy endorsements, billing requests, track and follow-up on outstanding items
• Communicate with team members and escalate items and issues when necessary
• Collaborate with other Reps and Specialists to achieve team goals and objectives
• Assist with ad-hoc projects and duties as required
• Provide exceptional customer service and support to policyholders

Qualifications

* Active Property & Casualty license

• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and ability to provide and accept constructive feedback
• Insurance policy support, rating or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Strong attention to detail and ability to multitask
• Ability to adapt to changing priorities and deadlines

Preferred Qualifications

* Bilingual or multilingual skills (English and Spanish)

• Experience working in a call center or customer service environment
• Knowledge of insurance industry software and systems
• Experience with policy administration and underwriting guidelines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Ongoing collaborative support and training
• Opportunities for career advancement and professional growth
• Access to industry-leading software and systems
• Collaborative and dynamic work environment

Work Environment and Company Culture

Our office is a vibrant and dynamic space that's designed to foster collaboration and creativity. We offer a range of benefits and perks, including:

• Flexible work arrangements and remote work options
• Collaborative and supportive work environment
• Access to industry-leading software and systems
• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including health, dental, and ancillary benefits
• Matching 401K and employee stock options

Compensation and Benefits

We offer a competitive hourly rate of $24.04 - $25.00, as well as a range of benefits and perks, including:

• Comprehensive benefits package, including health, dental, and ancillary benefits
• Matching 401K and employee stock options
• Flexible PTO and paid family leave
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds. Apply for this job