Experienced Chat Agent – Global Dealership Support and Customer Experience Specialist

At arenaflex, we're on a mission to revolutionize the way people interact with dealerships across the globe. As an Experienced Chat Agent, you'll play a vital role in delivering exceptional customer experiences, building lasting relationships between customers and dealerships, and driving revenue growth for our international clients. If you're a customer service enthusiast with a passion for marketing and sales, we want to hear from you!

About arenaflex

arenaflex is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. With a team of over 2,500 employees, we're recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At arenaflex, we're redefining the future of employment.

Job Summary

As an Experienced Chat Agent, you'll be responsible for representing dealerships across the national and global market via webchat, email, and various digital communication mediums. You'll convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals. Your exceptional customer service, marketing, and sales skills will enable you to build lasting relationships between customers and dealerships, driving revenue growth and customer satisfaction.

Key Responsibilities/Accountabilities

• Represent dealerships across the national and global market via webchat, email, and various digital communication mediums

• Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
• Serve as an expert in the product line, promotions, and dealership operations
• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer making their buying experience better
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively builds rapport with customers, dealers, and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities

Job Requirements

• 1-2 years of experience in Customer Service related profession

• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication and skills
• A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail
• Bachelor's degree required

Remote Work Arrangement

As an Experienced Chat Agent, you'll have the flexibility to work from home after completing a 3-5 week onsite training period in Warren, MI. You'll need to be available to work any shift from 6am to midnight, 7 days a week.

Benefits

• Life Insurance

• Professional Development
• Medical, Dental, and Vision
• 401K
• Employee Referral Program

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters career growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact in the lives of our customers and employees. If you're a motivated and customer-focused individual who is passionate about sales and marketing, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to take your customer service skills to the next level and join a team of passionate professionals who are dedicated to delivering exceptional customer experiences, click the link below to apply for this exciting opportunity: Apply to this job We can't wait to hear from you! Apply for this job