Experienced Patient Advocate Representative – Patient Support Department – arenaflex Pittsburgh Office

At arenaflex, we're redefining the way we approach patient care, and we're looking for talented individuals to join our team as Patient Advocate Representatives in our Patient Support Department. As a Patient Advocate Representative, you'll be at the forefront of delivering exceptional customer service to our patients, ensuring their needs are met, and their challenges are addressed. If you're a compassionate listener, a fast-thinker, and a problem-solver with a passion for delivering outstanding results, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare organization that's dedicated to providing innovative solutions for chronic care management. Our approach is centered around putting the patient at the heart of everything we do, and we're committed to delivering superior customer service in every interaction. As a Patient Advocate Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our patients.

Key Responsibilities

As a Patient Advocate Representative, you'll be responsible for delivering first-class customer service to our patients, ensuring their satisfaction, and addressing their challenges. Your key responsibilities will include:

• Obtaining and processing authorizations for reorders
• Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation
• Ensuring patients have all required medical documentation to permit billing of services as assigned
• Maximizing patient base through retention efforts and cross-selling via phone
• Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
• Maintaining a strong understanding of medical documentation, Insurance requirements, and company procedures
• Maintaining a high degree of confidentiality always due to access to sensitive information
• Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department

What We Can Offer You

As a Patient Advocate Representative at arenaflex, you'll enjoy a range of benefits, including:

• Attractive incentives
• Monday through Friday schedule
• Intimate office environment
• Professional growth opportunities
• Supportive team
• Great benefits

Qualifications

To be successful as a Patient Advocate Representative, you'll need:

• Minimum high school diploma or GED equivalent
• Customer service experience preferred
• Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills
• Strong attention to detail, multi-tasking, communication, and organizational skills
• Exceptional phone and email etiquette
• Position may require evening and weekend availability

Work Environment and Company Culture

As a Patient Advocate Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer service. Our office environment is intimate and supportive, with a focus on collaboration and teamwork. We're committed to creating a culture that's inclusive, diverse, and respectful, and we're proud to be an EEO/AA employer.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Patient Advocate Representative, you'll have access to a range of learning benefits, including:

• Professional development opportunities
• Training and education programs
• Mentorship and coaching
• Career advancement opportunities

Compensation, Perks, and Benefits

As a Patient Advocate Representative at arenaflex, you'll enjoy a competitive salary, plus a range of benefits, including:

• Attractive incentives
• Monday through Friday schedule
• Intimate office environment
• Professional growth opportunities
• Supportive team
• Great benefits

How to Apply

If you're a compassionate listener, a fast-thinker, and a problem-solver with a passion for delivering outstanding results, we want to hear from you. To apply for this exciting opportunity, please visit our careers page at [arenaflex careers website]. We can't wait to hear from you!

Note:

arenaflex is an EEO/AA employer. M/F/D/V. Apply for this job