Experienced Customer Service Specialist: Evenings & Weekends (Las Vegas) - Remote Opportunity

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy the challenge of solving complex problems? If so, we invite you to join arenaflex, a dynamic and innovative company transforming the restaurant industry through technology and customer-centric solutions. As an arenaflex Customer Service Specialist, you will be part of a talented team of professionals who share a common goal: to provide world-class support to our customers and help them succeed in their businesses. With a strong focus on customer satisfaction, technical expertise, and problem-solving skills, you will play a critical role in ensuring the seamless execution of service requests and delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading provider of restaurant repair and maintenance management solutions. Our innovative platform, launched in 2019, empowers restaurants to access data-driven insights and 24/7 support, reducing their R&M costs and freeing up their teams to focus on what matters most – delivering exceptional customer experiences. With a fully remote team across multiple states, we value diversity, creativity, and collaboration, and are committed to building a company that reflects the strength of our community.

Responsibilities

As an arenaflex Customer Service Specialist, your key responsibilities will include:

• Promptly responding to customer requests via phone, text message, email, chat, Slack, and portal
• Communicating with customers and vendors to identify the root cause of issues
• Troubleshooting equipment repairs with customers in real-time
• Solving complex problems, both technical and non-technical in nature
• Coordinating service visits and repairs to ensure optimal customer uptime
• Utilizing data insights and service history to provide consultative feedback to customers
• Resolving time-sensitive tasks in an expeditious manner
• Following processes and procedures to ensure complete, accurate, and timely records in all relevant systems and profiles
• Taking pride in delivering high-quality service and written documentation
• Growing relationships with our customers and vendors
• Ensuring customer and vendor satisfaction and providing world-class support
• Championing the voice of the customer in collaboration with other arenaflex teams
• Managing a seamless customer experience from end-to-end, ensuring our service request execution delights every customer

Qualifications

To succeed in this role, you will need:

• 3+ years of experience in customer-facing roles (e.g., restaurant, hospitality, and/or service vendor)
• At least 1 year of restaurant experience (can be FOH or BOH)
• Practical experience with helpdesk software and cloud-based telephony systems like Twilio
• Strong organizational skills with the ability to juggle competing priorities
• Strong analytical and problem-solving skills
• Superb written and verbal customer handling skills
• High attention to detail
• Deadline-driven
• Ability to work successfully within a fast-paced, time-sensitive environment
• Strong technical skills (Google Suite, Excel)
• Personal accountability and the ability to self-manage
• Outside-the-box thinker
• Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered)
• Spanish language proficiency is a plus

We Do Not Require

* A college degree or high GPA

• Tools: We'll provide you with your computer, monitor, and everything you need
• Startup or tech experience (an aptitude for fast-paced computer-based work is enough)
• Commutes: We're remote-first; travel is dependent on your role

Compensation & Benefits

As an arenaflex Customer Service Specialist, you can expect:

• 100% remote role: Work where you live! (Occasional opportunities for in-person events are optional)
• Company-provided equipment (computer; monitor; tools)
• Competitive base salary in line with the Las Vegas market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans
• Flex spending account for family and child care
• Employee assistance programs
• 401(k) plan with up to 3% matching
• Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy
• Regular fun team-building events both virtually and IRL
• Plus our "Check Please" dining benefit, where the company pays for you to eat at our customers' restaurants!

Our Commitment

At arenaflex, we believe that diversity, equity, and inclusion are essential to building a great company. We are committed to creating a workplace that reflects the strength of our community and values the unique experiences and perspectives of our team members. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.

How to Apply

If you're a motivated and customer-centric professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply to this job Apply for this job