Experienced Customer Success Manager – Strategic Account Services for Amazon Sellers

At arenaflex, we're on a mission to revolutionize the way businesses grow and thrive on the Amazon platform. As a Customer Success Manager, you'll play a pivotal role in shaping the future of our Strategic Account Services (SAS) team, driving sustainable revenue growth, and delivering exceptional customer experiences for our Amazon Seller Partners.

About arenaflex and the Industry

arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed on the Amazon platform. With over 300 million customers shopping on Amazon, the opportunities for growth and expansion are vast. Our Strategic Account Services team is dedicated to helping Amazon Seller Partners unlock their full potential, leveraging data-driven insights, collaborative approaches, and customer-focused strategies to drive business growth and program satisfaction. As a Customer Success Manager, you'll be part of a dynamic team that's passionate about delivering exceptional results for our clients. You'll work closely with our Amazon Seller Partners to develop tailored business plans, identify untapped potential, and drive sustainable revenue growth. With a strong focus on analytics, relationship management, and stakeholder coordination, you'll be responsible for launching and managing a portfolio of 15-20 Sellers, driving business growth, and ensuring program satisfaction.

Key Job Responsibilities

* Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.

• Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, and provide strategic recommendations to maximize the sellers' potential.
• Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio, using key metrics to guide your work and uncover hidden areas of opportunity.
• Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
• Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
• Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
• Develop a thorough understanding of the Amazon Marketplace ecosystem.
• Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
• Conduct regular WBRs, MBRs with the sellers, highlight business metric performance, and building action plans.

Shift Timings and Work Environment

The role requires a flexible schedule, with shift timings from 4 PM to 1 AM IST. As a remote worker, you'll have the freedom to work from anywhere, while still being part of a dynamic and collaborative team. Our inclusive culture empowers Amazonians to deliver the best results for our customers, and we're committed to creating a workplace that's accessible and accommodating for all.

Basic Qualifications

* 2+ years of sales or account management experience

• 2+ years of digital advertising and client-facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

* Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Experience in relationship management within technology, start-ups, or SaaS Platforms

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Success Manager, you'll have access to a range of training and development opportunities, including:

• Regular coaching and feedback sessions
• Access to industry-leading training programs and certifications
• Opportunities to work on high-profile projects and initiatives
• Collaborative and dynamic team environment

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: ₹ [insert salary]
• Bonus structure: [insert bonus structure]
• Benefits: [insert benefits]
• Perks: [insert perks]

How to Apply

If you're passionate about driving business growth, delivering exceptional customer experiences, and working with a dynamic team, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to creating a workplace that's inclusive and accessible for all. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit [insert link] for more information.

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