Experienced Customer Service Department Support Professional – Onsite Healthcare Payor Client Support

At arenaflex, we're dedicated to delivering exceptional healthcare consulting services to hospitals, health systems, and payer organizations nationwide. As a leading force in the industry, we're seeking a highly skilled and motivated Customer Service Department Support professional to join our team. This is a 5-month contract opportunity that offers a unique chance to work with a top-ranked team of recruiting and placement specialists, while gaining valuable experience in a dynamic and fast-paced environment.

About arenaflex

arenaflex is a certified Woman-Owned Business Enterprise (WMBE) that has been exceeding expectations in the healthcare consulting community for nearly 20 years. We pride ourselves on our commitment to precision, expertise, and integrity, providing end-to-end healthcare IT and clinical solutions to Fortune 100 firms nationwide. Our team of experts is dedicated to delivering unparalleled results, and we're looking for like-minded individuals to join our ranks.

Job Summary

We're seeking a Customer Service Department Support professional with 1+ years of experience to support a healthcare payor client. This role requires a high level of customer service skills, data entry experience, and proficiency in Microsoft suite. The ideal candidate will be able to work independently, make decisions quickly, and communicate effectively with clients and internal stakeholders.

Key Responsibilities

* Research and initiate telephone and written inquiries in a prompt, accurate, and objective manner

• Respond to client inquiries via phone and email, providing clear and concise information
• Enter data into various systems, utilizing Microsoft suite (Excel and Word)
• Collaborate with internal teams to resolve client issues and concerns
• Develop and maintain a thorough understanding of client needs and preferences
• Provide exceptional customer service, ensuring high levels of satisfaction and loyalty

Essential Qualifications

* High School Diploma or GED

• 1 year of customer service experience, preferably in a call center or telemarketing environment
• Experience in telephone and email outreach, making decisions, and responding quickly to questions
• Data entry and/or typing experience
• Interpersonal, analytical, organizational, and independent decision-making skills
• Clear and concise verbal and written communication skills
• Proficient with Microsoft suite (Excel and Word)

Preferred Qualifications

* 6 months of data entry experience in an office environment

• Experience working in a healthcare payor client environment

What We Offer

* Competitive compensation package

• Weekly pay via Direct Deposit
• Medical, Dental & Vision available
• 401k options
• Access to our top-ranked team of recruiting and placement specialists
• Continuous, one-on-one support from a dedicated engagement manager
• Professional resume development and interview preparation

Work Environment and Company Culture

arenaflex is committed to creating a culturally diverse and inclusive work environment that values teamwork, innovation, and customer satisfaction. Our team is passionate about delivering exceptional results, and we're looking for individuals who share our commitment to excellence. As a Customer Service Department Support professional, you'll have the opportunity to work with a dynamic team of experts, develop your skills and knowledge, and contribute to the success of our clients.

Compensation and Benefits

arenaflex offers a competitive compensation package, including weekly pay via Direct Deposit, medical, dental, and vision benefits, and 401k options. We're committed to providing our employees with the resources and support they need to succeed, both personally and professionally.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. Apply to this job Apply for this job