Federal Financial Customer Service Representative – Join arenaflex's Growing Team

At arenaflex, we pride ourselves on delivering exceptional customer care to our clients across various industries, including federal, state, and commercial accounts. Our team of dedicated professionals is passionate about helping others, and we're seeking like-minded individuals to join our growing team as Federal Financial Customer Service Representatives. If you're looking for a rewarding career that offers opportunities for growth and development, we encourage you to apply.

About arenaflex

arenaflex is a leading provider of premium customer care call support services, with a strong commitment to delivering high-quality solutions to our clients. Our team is passionate about making a positive impact on our clients' businesses and customers, and we're dedicated to creating a work environment that fosters collaboration, innovation, and growth.

Job Summary

As a Federal Financial Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering customer inquiries, and documenting customer information into our database. You will work closely with our team to ensure that our clients receive the best possible customer experience, and you will be expected to follow protocols and guidelines to ensure compliance with our clients' requirements.

Responsibilities

* Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.

• Document each customer's inquiry information into a database.
• Verify customer information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client have received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client-specific information.
• Shift and schedule adherence.

Requirements

* High School Diploma or GED: must be able to provide proof of education, such as a diploma or college transcripts, at the time of offer.

• This position requires US Citizenship or 3 years of permanent residency.
• Prior call center or customer service experience is highly desired.
• Effective verbal and written communication skills.
• Ability to multi-task.
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs.
• Ability to sit for extended periods of time.
• Ability to successfully pass a background investigation and drug screen.
• Must successfully pass pre-employment criteria testing and internet speed test.

Background Requirements

* The position requires an extensive, multi-step federal clearance.

• Candidates must be able to travel to the client's location to complete fingerprinting and security requirements.
• Offices are located in Dallas, TX, and Atlanta, GA.
• Candidates must have US Citizenship or three years of permanent residency.

Candidates must provide the following documentation to start the background process:

* Original or certified copy of the birth certificate OR passport.

• Addresses, employment history/dates, and education for the last 10 years.
• Two forms of valid, unexpired identification.
• Job history template listing all work history, including dates. Estimation or incorrect job history dates may deem you ineligible.

Working from Home Requirements

* Must have the ability to provide a non-cellular high-speed internet service, such as Fiber, DSL, or cable modems, for a home office.

• Must be able to meet the minimum internet speed requirements for the specific program, which are 50 MBPS download and 15 MBPS upload.
• Hotspots, satellite, Wi-Fi, and wireless internet service are NOT allowed for this role.

Benefits and Compensation

* Competitive hourly rate of $21.97 per hour, including a $5.36 per hour Health and Welfare stipend.

• Opportunities for career growth and development.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to training and development programs to enhance your skills and knowledge.

Work Environment and Culture

* arenaflex is committed to creating a work environment that fosters collaboration, innovation, and growth.

• Our team is passionate about making a positive impact on our clients' businesses and customers.
• We value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are proud to be an equal opportunity employer.

Note:

This position is eligible to work from home, but candidates must be located in the Dallas/Fort Worth, TX area for the clearance process. This is a temporary position. Apply for this job