Experienced Part-Time Remote Customer Service Representative – Proxy Season Support

At arenaflex, we're dedicated to providing exceptional customer service to our clients, and we're seeking a highly skilled and motivated individual to join our team as a Part-Time Remote Customer Service Representative. As a key member of our National Campaigns Unit, you'll play a vital role in supporting our clients during the critical Fall Proxy season. This is a unique opportunity to work with a leading company in the industry, providing shareholder communications and voting support to public companies.

About arenaflex

arenaflex is a leading provider of business and technology services, accelerating business transformation for our customers. With a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, we're a strategic partner for businesses looking to capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions.

Job Summary

As a Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional customer service to shareholders, responding to their inquiries, and assisting them with voting processes. You'll work closely with our clients to ensure a smooth and successful proxy season, handling inbound and outbound calls, emails, and other forms of communication. Your primary goal will be to provide clear and concise information, address shareholder concerns, and ensure that our clients receive the necessary votes to achieve their goals.

Key Responsibilities

* Respond to shareholder inquiries via phone, email, and other forms of communication

• Provide clear and concise information about voting processes, proxy materials, and other related topics
• Assist shareholders with voting online, by mail, or phone
• Handle inbound and outbound calls, resolving customer issues and concerns
• Work closely with our clients to ensure a smooth and successful proxy season
• Maintain accurate records of shareholder interactions and voting results
• Collaborate with our team to develop and implement effective communication strategies
• Participate in ongoing training and development to improve customer service skills and knowledge

Essential Qualifications

* High School Diploma or GED required

• Minimum of 1 year of customer service experience in a contact center environment
• Minimum of 6 months of outbound call experience within the last 24 months
• Experience persuading customers to complete a task (e.g., sale, payment, upgrade)
• Clear and professional speaking voice
• Ability to read and interpret call scripts verbatim
• Proficiency in Microsoft Office products (e.g., Outlook, Teams)
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong interpersonal and communication skills

Preferred Qualifications

* Experience working with affluent customers or in a similar customer-facing role

• Familiarity with proxy season processes and shareholder communications
• Knowledge of voting procedures and regulations
• Experience working in a remote or virtual environment
• Strong problem-solving and analytical skills

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Proficiency in Microsoft Office products (e.g., Outlook, Teams)
• Ability to read and interpret call scripts verbatim
• Clear and professional speaking voice
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Remote Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Ongoing training and coaching to improve customer service skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading tools and technologies
• Collaborative and supportive team environment

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home or office. Our company culture is built on collaboration, innovation, and a commitment to excellence. We're a team of passionate and dedicated professionals who are passionate about delivering exceptional customer service and driving business results.

Compensation, Perks, and Benefits

* Competitive hourly rate: $20.00 - $20.00/hour

• Eligibility for benefits, including medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job