Experienced Full Stack Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual (Mt. Laurel)

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Benefit Customer Service Representative to join our team as a Seasonal Colleague. As a key member of our team, you will play a critical role in helping our clients' employees navigate the complexities of their benefits and pension plans.

About arenaflex

At arenaflex, we're dedicated to helping our clients' employees realize the full potential of their benefits. Our team of experts provides data-driven, insight-led solutions in the areas of people, risk, and capital. With a global presence in 140 countries and markets, we help our clients sharpen their strategy, enhance organizational resilience, motivate their workforce, and maximize performance.

The Role

As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our clients' plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law.

Key Responsibilities

* Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message

• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner
• Regularly participate in team meetings and training
• Spend the majority of your time assisting customers
• Perform other duties as assigned

Qualifications

The Requirements

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High-level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

The following are a plus

• Associate or Bachelor's degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish

What We Offer

* Competitive hourly rate starting at $17.00/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services, and customer service standards

• Pay rate increases to $18.50/hr after successful completion of your onboarding training
• Eligibility for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law
• Opportunity to work from home (eligibility requirements to work from home must be met)
• Career growth opportunities and learning benefits
• Work environment and company culture highlights at arenaflex
• Compensation, perks, and benefits (write generally if not provided)

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others. We're committed to creating a work environment that's inclusive, supportive, and empowering. As a member of our team, you'll have the opportunity to:

• Work with a talented and diverse team of professionals who share your passion for delivering exceptional customer service
• Develop your skills and expertise in a fast-paced, dynamic environment
• Make a meaningful impact in the lives of our clients' employees
• Enjoy a competitive compensation package and comprehensive benefits
• Pursue career growth opportunities and learning benefits

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job