Experienced Customer Solutions Manager – Plant Engineering Balance of Plant Equipment

At arenaflex, we're committed to providing clean energy solutions that make a difference in people's lives. As a Customer Solutions Manager, you'll play a vital role in defending and expanding America's ES market share for engineering products and services associated with Plant Engineering Balance of Plant Equipment. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.

About arenaflex

arenaflex is a global leader in the nuclear energy industry, dedicated to providing safe, clean, and efficient energy solutions. Our team of experts is passionate about innovation, customer focus, and teamwork, and we're committed to living our value system every day. With over 11,000 employees working in 19 countries, we offer a unique opportunity to be part of a global organization that's making a real difference.

Job Summary

As a Customer Solutions Manager, you'll be responsible for developing and leveraging key customer relationships to facilitate understanding of customer needs and create Engineer, Procure and Construction style proposals with strong value propositions. You'll work closely with internal stakeholders, including Global Markets, America's Sales, GOS (Engineering and Supply Chain), and Global Product Management, to close on opportunities and drive business growth. This is a remote role that can be performed from anywhere within the United States.

Key Responsibilities

* Develop and leverage key customer relationships to facilitate understanding of customer needs and create Engineer, Procure and Construction style proposals with strong value propositions to meet customer needs and secure OE.

• Accountable for OE and opportunity pipeline growth for product/technology areas.
• Monitor and assess near-term market trends, customer buying patterns, and competitor moves to adjust product positioning.
• Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer.
• Collaborate with sales on capture planning and final order negotiations.
• Support Plant engineering activities to aggregate product financials as well as (at least) monthly financial forecasting.
• Support Plant Engineering activities to develop resource demand signal for GOS engineering and manufacturing.
• Engage on emergent customer issues, leading the team as needed until project management is available and engaged, ultimately working with the collective team to develop technical and commercial solutions.
• Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution.
• Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes, and technology are available to deliver offer commitments as well as enable market growth.
• Collaborate with GECS resource managers to generate high-quality proposals.
• Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP.
• Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS.
• Collaborate and co-ordinate with peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction (e.g., design change packages, feedwater heaters, emergency diesel generators, moisture separator reheaters, balance of plant power upratings, etc.); collaborate to develop cohesive, joint proposals.
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc.

Qualifications

* Bachelor's Degree in Engineering or related technical discipline.

• 5+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels.
• Knowledge of Nuclear Power Plant design, balance of plant, market, and customers.

Why arenaflex?

* Benefits: + Competitive Salary + Comprehensive Health, Wellness, and Income Protection Benefits + Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members + 401(k) Savings Plan with Company Match + Paid Vacations and Holidays + Opportunities for Flexible Work Arrangements + Educational Reimbursement Program + Employee Referral Program

• Company Culture:

+ Safety and Quality + Integrity and Trust + Customer Focus and Innovation + Speed and Passion to Win + Teamwork and Accountability

• Global Reach:

+ arenaflex is a global leader in the nuclear energy industry, with over 11,000 employees working in 19 countries. + Our global headquarters are located in Cranberry Township, PA, but we have a presence in many countries around the world.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences and driving business growth.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job