Virtual Assistant – Admin & Customer Service for arenaflex's Service Businesses

At arenaflex, we're on a mission to revolutionize the way people experience home services. With our three fast-growing businesses – arenaflex Cleaner Co, arenaflex Detailer Co, and arenaflex Gardener Co – we're committed to delivering exceptional results and building long-lasting relationships with our customers. As a key member of our team, you'll play a vital role in supporting our day-to-day operations, ensuring seamless communication, and driving growth across our service businesses.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about providing top-notch services to our customers. With a strong focus on customer satisfaction, we're constantly striving to improve our processes, products, and services. Our team is made up of dedicated professionals who share a common goal: to make a positive impact on our customers' lives. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, then arenaflex is the perfect place for you.

Job Summary

We're seeking a highly organized and customer-focused Virtual Assistant to join our team. As a Virtual Assistant, you'll be responsible for providing exceptional administrative and customer service support across our three service businesses. This is a long-term, full-time role that requires a proactive and tech-savvy individual who can work independently and as part of a team.

Key Responsibilities

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Phones

+ Answer incoming calls or return missed calls promptly, ensuring that customers receive timely responses to their queries. + Log relevant information and actions into our task tracker, ensuring that all tasks are accurately recorded and followed up on.

Emails

+ Ensure that all customer and internal emails are responded to by 5 pm Perth time daily, providing clear and concise answers to customer queries.

SMS Support

+ Respond to all SMS enquiries quickly and professionally, ensuring that customers receive timely and helpful responses to their queries.

Voicemails

+ Return all calls from voicemail messages, providing clear and concise answers to customer queries. + Reply to voicemail emails with notes from the callback, ensuring that customers receive timely and helpful responses to their queries.

Social Media Content Acquisition

+ Coordinate with teams to collect fresh content, ensuring that our social media channels are always up-to-date and engaging. + Ensure that three teams provide five videos and five images weekly (Bonus: $30 per team!), uploading content to Google Drive in an organized manner.

Social Media Management

+ Manage DMs and comments across all platforms, responding to enquiries in a friendly and timely manner. + Actively help grow our social media presence, engaging with customers and promoting our services.

Social Media & Email Review

+ Review and approve designs in the shared sheet, providing timely and clear feedback to the marketing team.

Recruitment

+ Assist with hiring new contractors on a regular basis, ensuring that we meet the demand of new work coming in.

Essential Qualifications

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Experience

+ Working for a cleaning company or similar home service business is highly desirable. + Handling customer service calls and SMS communications is essential. + Managing email inboxes professionally is crucial. + Using Google Sheets for tracking and reporting is necessary. + Coordinating via Google Calendar is essential. + Working with Stripe for payments or refunds is desirable. + Communicating in Slack with internal teams is necessary.

Availability

+ 7.5 hours per day, 5 days a week (Sunday to Thursday, Perth, Australia timezone).

Skills

+ Proactive and takes ownership of tasks. + Fluent in English (spoken and written). + Highly organized with great attention to detail. + Calm and professional with customers. + Responsive and tech-savvy.

Preferred Qualifications

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Bonus

+ If you've worked with multiple brands at once, this is a highly desirable skill.

What We Offer

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Career Growth Opportunities

+ arenaflex is committed to providing opportunities for growth and development, ensuring that you can progress in your career and achieve your goals.

Learning Benefits

+ arenaflex offers a range of learning benefits, including training programs, workshops, and online courses, to help you develop new skills and stay up-to-date with industry trends.

Work Environment

+ arenaflex has a fun and supportive team culture, with a strong focus on communication, initiative, and attention to detail.

Compensation, Perks, and Benefits

+ arenaflex offers a competitive salary, plus a range of perks and benefits, including health insurance, paid time off, and a generous bonus scheme.

How to Apply

If you're a highly organized and customer-focused individual who is passionate about delivering exceptional results, then we'd love to hear from you. Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role. Apply for this job