Experienced Medical Billing Customer Support Specialist - Remote 2nd Shift Opportunity
At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our team is passionate about delivering exceptional care and support to our patients, and we are seeking a dedicated and skilled Medical Billing Customer Support Specialist to join our team.
Overview and Responsibilities
We are looking for a highly motivated and detail-oriented individual to join our CPAP Centralized Care Team as a Medical Billing Customer Support Specialist. In this role, you will be the first point of contact for new customers, providing support and guidance on patient care and third-party reimbursement. You will be responsible for processing new orders, responding to questions, and resolving issues in a timely manner to ensure patient, referral, and employee satisfaction.
Key Responsibilities:
* Provide exceptional customer service to patients, referral sources, and employees through phone, email, and in-person interactions
- Process new orders, including collecting patient and referral source information, inputting data into our proprietary system, and printing tickets
- Conduct insurance verification and eligibility for services/products
- Collect co-pays and deductible amounts
- Develop and maintain a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
- Maintain accuracy and quality control throughout patient contact and data entry
- Manage all aspects of initial intake, including answering phone calls and receiving faxes
- Obtain authorization and qualification documentation
- Prepare complete and accurate files for the Billing Department
- Process work orders to field locations and coordinate timely fulfillment of products and services ordered
- Provide product/service information and education by answering questions and offering assistance
- Perform thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
- Work extensively with our proprietary system, eIntake
- Perform other duties as assigned
Essential Qualifications:
* High school diploma or GED equivalent required
- One to three years of related prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Effective communication skills, both oral and written
- Ability to interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
- Knowledge of medical billing practices and of billing reimbursement
- Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-tasking and attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Sense of urgency and responsiveness to physicians, location employees, and patients
- Ability to work independently and as part of a team
Preferred Qualifications:
* Experience with medical billing software and systems
- Knowledge of Medicare, Medicaid, and insurance regulations
- Certification in medical billing or a related field
Work Environment and Company Culture:
* 100% remote work from home opportunity
- Flexible scheduling to accommodate your needs
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Compensation and Benefits:
* Competitive salary starting at $16.25 per hour
- Quarterly bonus opportunity
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to reviewing your application and discussing this opportunity further.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. We are proud to be an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you. Apply to this job Apply for this job