Experienced Customer Service Associate - Account Management and Customer Loyalty

At arenaflex, we're passionate about empowering our employees to create meaningful connections with our customers. As part of our Account Care team, you'll have the opportunity to own relationships, solve problems proactively, and make a lasting impact. We believe that customers deserve a better experience led by empowered individuals who take ownership, and it makes us happy to work together this way, too.

Careers, Not Jobs

We're not just looking for employees - we're looking for champions who share our passion for delivering exceptional customer experiences. As an Account Associate, you'll be part of a team of dedicated professionals who show up daily with purpose, resilience, and a drive to grow. Our clearly defined growth path ensures that you'll have opportunities to advance your career and increase your earning potential.

Your Journey with arenaflex

We invest in our employees' growth and development, providing hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you're always in control of your next step. As you progress in your career, you'll have access to a range of benefits and perks that will help you achieve your goals.

Job Responsibilities

As an Account Associate, you'll be responsible for:

• Providing effective and timely resolution of various customer inquiries and concerns
• Building customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
• Delivering outstanding customer service using resource documentation for reference and the automated and training tools provided
• Meeting department productivity and quality standards
• Approaching each call with a "can-do" mindset and treating each customer with respect, courtesy, and a genuine desire to help
• Completing training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role

Education and Work Experience

* High School Diploma/GED (Required)

• 6 months customer service experience preferred (Preferred)

Knowledge, Skills and Abilities

* Ability to work efficiently with multiple applications and computer screens simultaneously (Required)

• Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)

Licenses and Certifications

* At least 18 years of age

• Legally authorized to work in the United States

Travel

* Travel Required (Yes/No): No

DOT Regulated

* DOT Regulated Position (Yes/No): No

• Safety Sensitive Position (Yes/No): No

Hourly Base Pay

* $20.00, plus opportunity to earn up to a total of $750 while completing training milestones

Benefits and Perks

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:

• Competitive base salary and compensation package
• Multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches
• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow in their careers. Our clearly defined growth path ensures that you'll have opportunities to advance your career and increase your earning potential. As you progress in your career, you'll have access to a range of benefits and perks that will help you achieve your goals.

Work Environment and Company Culture

At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the values of:

• Empowerment: We believe that our employees are our greatest asset, and we empower them to take ownership of their work and make a lasting impact.
• Innovation: We're always looking for new and better ways to deliver exceptional customer experiences.
• Collaboration: We believe that teamwork is essential to achieving our goals, and we encourage collaboration and open communication throughout our organization.
• Respect: We treat each other with respect and dignity, and we expect the same from our customers.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations for Individuals with Disabilities

Talent comes in all forms at arenaflex. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Apply Now

If you're passionate about delivering exceptional customer experiences and want to join a team of dedicated professionals who share your values, apply now to become an Account Associate at arenaflex. Apply for this job