Experienced Licensed Customer Service Representative – Early Shift

Join arenaflex, a leading corporate holding company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. As a Senior Customer Service Representative, you will play a vital role in providing exceptional customer service support to policyholders, third-party referral sources, and veterinary clinics. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we encourage you to apply for this exciting opportunity.

About arenaflex

Established in 2021, arenaflex is a corporate holding company that operates with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.

About Pets Best

Pets Best, a subsidiary of arenaflex, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Job Summary

We are seeking an experienced Licensed Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service support to policyholders, third-party referral sources, and veterinary clinics. You will work closely with our Customer Service Supervisor to ensure that our customers receive the highest level of service and support.

Main Responsibilities

* Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.

• Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
• Work to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
• Help policyholders understand their policy coverage, claims processing, and reimbursement process.
• Demonstrate ability to work in a metric environment and meet performance expectations.
• Maintain understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Basic Qualifications

* 2+ years' experience in insurance claims processing or customer support.

• Active Property & Casualty (P&C) Producer License.
• Bandwidth/Internet requirements: Up to 50Mbps (Download) | 5Mbps (Upload).
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to submit to a background investigation as part of the onboarding process.
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.
• Prior experience working in a contact center environment.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Training or education in medical terminology or veterinary technician support a plus.

Expected Hours of Work

This is a full-time position with the following schedule:

• Monday through Friday: 10:30am-7:00pm EST
• Saturday: 8:00am-4:30pm EST
• You will have the option of taking off Tuesday, Wednesday, or Thursday during the week as your second day off (Sunday being the other day).

Contact Center Hours of Operation

* Monday through Friday: 8:00 am to 9:00 pm (Eastern)

• Saturdays: 8:00 am to 4:30pm (Eastern)
• Closed Sundays

Benefits

All of our jobs come with great benefits, including:

• Comprehensive full medical, dental, and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company-paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet-friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On-the-job training and skills development
• Employee Assistance Program (EAP)

Accommodations

IPH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

How to Apply

If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply to this job Apply To this Job Apply for this job