Experienced Full Stack Senior Customer Solutions Engineer – Mainframe Modernization and Monitoring

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where creativity, curiosity, and passion come together to drive innovation? Look no further! arenaflex is seeking an Experienced Full Stack Senior Customer Solutions Engineer to join our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products.

About arenaflex

arenaflex is a global leader in software innovation, empowering businesses to thrive in a rapidly changing world. Our mission is to harness the power of technology to drive growth, efficiency, and customer satisfaction. With a strong foundation built on empathy, humanity, trust, and love, we strive to make a positive impact on our customers, partners, and fellow arenaflexers.

Job Summary

As a Senior Customer Solutions Engineer, you will be responsible for delivering exceptional customer experiences by providing technical expertise, guidance, and support to our customers. You will work closely with our customers to understand their needs, identify opportunities for improvement, and develop tailored solutions to meet their requirements. Your technical expertise and passion for innovation will enable you to drive business growth, improve customer satisfaction, and contribute to the success of our customers.

Key Responsibilities

* Provide technical expertise and guidance to customers on the installation, configuration, implementation, and use of the IBM OMEGAMON product family and other IBM Mainframe products.

• Collaborate with customers to identify opportunities for improvement and develop tailored solutions to meet their requirements.
• Work closely with our customers to understand their needs, identify pain points, and develop strategies to address them.
• Develop and deliver training programs to customers on the use of IBM OMEGAMON and other IBM Mainframe products.
• Provide technical support and troubleshooting to customers on IBM OMEGAMON and other IBM Mainframe products.
• Stay up-to-date with the latest developments and advancements in the mainframe industry and apply this knowledge to drive business growth and customer satisfaction.
• Collaborate with our sales team to identify new business opportunities and develop strategies to pursue them.
• Develop and maintain strong relationships with our customers, partners, and fellow arenaflexers.

Core Technical Skills

* Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS.

• Familiarity with mainframe architecture and components.
• Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks).
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI.
• Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU).
• Knowledge of tailoring monitoring profiles and situations.
• Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture.

Configuration and Deployment Skills

* Experience with installing IBM software using SMP/E.

• Applying maintenance and configuring product updates.
• Experience using Omegamon Configuration Manager.
• Defining and enabling situations (alerts), thresholds, and historical data collection.
• Implementing security settings via RACF or external security managers.
• Configuring SAF-based authentication and authorization.

Integration and Automation

* Integrating OMEGAMON with NetView, GDPS, or Service Management tools.

• Using APIs or exits for custom alert handling or automation.
• Writing and modifying JCL, REXX scripts, or CLISTs.
• Setting up historical data collection and reporting via Tivoli Data Warehouse.
• Experience with TCR or modern dashboards like Grafana is a plus.

Soft Skills and Practices

* Analyzing performance data to tune the system and reduce overhead.

• Accurately documenting configurations and changes.
• Collaborating with operations teams, developers, and performance analysts.
• Strong written and verbal communication skills.
• Commitment to arenaflex core values of trust, humanity, love, and empathy.

Education and Experience

* Bachelor’s Degree, or equivalent experience.

• 8 + years as a Systems Programmer or other similar position.
• 4+ years customer facing consulting experience.
• Development, application lifecycle or change management experience is a plus.

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at arenaflex is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At arenaflex, we are committed to an inclusive workplace environment, where every arenaflexer can thrive by bringing their full selves to work. Being an arenaflexer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

What arenaflex can offer you

* Unlimited Vacation Time as well as paid holidays and sick time.

• Health and Wellness coverage options for arenaflexers and dependents.
• Life and disability coverage.
• Fidelity 401(k) and Roth Retirement Savings with matching contributions.
• Monthly student debt benefit program.
• Tuition Reimbursement and Certificate Reimbursement Program opportunities.
• Leadership and skills training opportunities.

EOE M/F/Vet/Disability

arenaflex Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. arenaflex Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Reasonable Accommodation

arenaflex is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Apply Now

If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic environment where creativity, curiosity, and passion come together to drive innovation. Apply for this job