Experienced Customer Love Associate – Seasonal – Remote Customer Service Representative

At arenaflex, we're on a mission to revolutionize the fashion industry with sustainable and stylish clothing. As a global brand with a presence in over 50 stores worldwide, we're committed to making a positive impact on the environment while delivering exceptional customer experiences. Our team is passionate about innovation, inclusivity, and growth, and we're looking for like-minded individuals to join our Seasonal Customer Love Associate team.

About arenaflex

arenaflex is a leading sustainable fashion brand that's been making waves in the industry since 2009. We're proud to have been named one of Fast Company's Brands That Matter and to have won a Best Carbon Footprint award. Our mission is to bring sustainable fashion to everyone, and we're committed to achieving our goals of being Climate Positive by 2025, Circular by 2030, and pushing the industry forward along the way.

Job Summary

We're seeking an experienced and passionate Customer Love Associate to join our Seasonal team. As a Customer Love Associate, you'll be responsible for providing exceptional customer service across all channels, including email, text, and chat. You'll be the face of arenaflex, helping our customers find their next favorite item and building long-term, loyal relationships. If you're a people person with a passion for sustainable fashion, we want to hear from you!

Key Responsibilities

* Provide consistently magical customer service across all customer service channels

• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Essential Qualifications

* Smart, incredibly organized, and driven towards excellence

• Passionate about arenaflex's mission and products
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Strong communication skills across all customer service channels, including email, text, and chat
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations

Preferred Qualifications

* Prior experience on an e-commerce customer service team

• Proficiency with Kustomer and Google Suite

Availability

We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

• Part-Time: 16–29 hours/week, with occasional weekend shifts required
• Full-Time: 32–40 hours/week, with occasional weekend shifts required

Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most.

Compensation

The wage for this position is $17.60 - $18.65 per hour, depending on location.

What We Offer

* Competitive hourly wage

• Opportunities for career growth and professional development
• Flexible scheduling to accommodate your needs
• A dynamic and inclusive work environment
• Access to exclusive arenaflex products and discounts
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about sustainable fashion and exceptional customer service, we want to hear from you! Please submit your resume and a short cover letter telling us about yourself and why you're a great fit for our Seasonal Customer Love Associate team. Apply to this job We can't wait to hear from you and learn more about your passion for sustainable fashion and customer service! Apply for this job