Experienced Customer Service Representative Dispatcher for HVAC/Plumbing Companies – Afternoon Shift

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative Dispatcher to join our team, working closely with HVAC and plumbing companies to provide top-notch customer service and support.

About arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. We believe that every interaction should be a positive one, and that's why we're committed to providing exceptional customer service and support. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.

The Role

As a Customer Service Representative Dispatcher, you'll be the first point of contact for customers calling in to book repair appointments with their local repair companies. You'll be responsible for providing spectacular first impressions, answering inbound calls, making outbound calls to confirm appointments, and following up on previous job history. You'll also communicate with clients, internal team members, and use various software to manage customer relationships.

Your Work DNA

We're looking for someone who embodies the following qualities:

• Ease under pressure: You're able to handle multiple tasks at once, and your positivity and can-do attitude shine through even in the most challenging situations.
• Dependability and adaptability: You're reliable, flexible, and able to adjust to changing circumstances with ease.
• Service orientation: You're passionate about delivering exceptional customer experiences and take pride in representing our customers and their businesses.
• Attention to detail: You're meticulous and detail-oriented, ensuring that every interaction is accurate, concise, and meaningful.
• Team player: You're a collaborative and supportive team member, always willing to lend a hand or offer guidance when needed.
• Emotional intelligence: You're empathetic, understanding, and able to navigate complex customer situations with ease.

Your Experience and Lifestyle

To be successful in this role, you'll need:

• Minimum 2 years customer service experience: You've got a proven track record of delivering exceptional customer experiences and handling high-volume calls.
• Desktop computer with full video/sound functionality: You've got a reliable computer with all the necessary equipment to stay connected and productive.
• Quiet and dedicated workspace: You've got a dedicated office space that's free from distractions and interruptions.
• Strong written and verbal communication skills: You're able to clearly communicate with diverse audiences via phone, email, and text.
• Ability to work from home and in our Fort Worth office: You're comfortable working from home and able to travel to our office as needed for meetings, training, and coaching.
• Reliable attendance and a predictable schedule: You're committed to maintaining a consistent and reliable schedule, even on weekends.

Technical Requirements

To perform this role, you'll need:

• Desktop or laptop with webcam and speakers: You've got a reliable computer with all the necessary equipment to stay connected and productive.
• Windows or Mac operating system: You're comfortable using either Windows or Mac, and have the necessary software and hardware to perform your job duties.
• 8gb RAM or more: You've got a powerful computer that can handle multiple tasks and software applications.
• Direct connection to router: You've got a reliable internet connection that's easily accessible from your workspace.

Compensation and Benefits

We offer a competitive hourly rate of $15 per hour, plus opportunities for career growth and professional development. As a member of our team, you'll also enjoy:

• Flexible scheduling: You'll have the opportunity to work a variety of shifts, including weekends and holidays.
• Opportunities for advancement: We're committed to helping our team members grow and develop in their careers.
• Professional development: We offer regular training and coaching to help you stay up-to-date on the latest industry trends and best practices.
• Diverse and inclusive work environment: We're proud to be an equal opportunity employer, and we celebrate the diversity of our team members.

Working Conditions

This is a coverage position that requires you to work a fixed and dependable shift Monday-Saturday. You'll need to be able to sit/stand at a computer for extended periods of time, and interact with a diverse population by phone or computer. You may also be required to travel between team locations/offices for meetings, training, company retreats, or other off-site events.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members. Apply for this job