Experienced Medical Billing Customer Support Specialist – Remote Opportunity

At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our team is passionate about delivering exceptional care and support to our customers, and we are seeking a skilled and compassionate Medical Billing Customer Support Specialist to join our REMOTE team.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We have hundreds of locations across 45 states, and our team is committed to delivering high-quality medical products, services, and outstanding customer care. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Overview and Responsibilities

We are seeking a dedicated and experienced Medical Billing Customer Support Specialist to join our REMOTE team. As a key member of our team, you will provide support to our customers, including patients, referral sources, and employees, by performing tasks related to patient care and third-party reimbursement. Your primary responsibilities will include:

• Providing exceptional customer service and support to patients, referral sources, and employees
• Processing new orders, responding to questions, and resolving issues in a timely manner
• Collecting co-pays and deductible amounts
• Conducting insurance verification and eligibility for services/products
• Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns
• Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintaining accuracy and quality control throughout patient contact and data entry
• Managing all aspects of initial intake, including answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
• Obtaining authorization and qualification documentation
• Preparing complete and accurate files for the Billing Department
• Processing work orders to field locations and coordinating timely fulfillment of products and services ordered
• Providing product/service information and education by answering questions and offering assistance
• Providing thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Working extensively with eIntake proprietary system

Essential Qualifications

* High school diploma or GED equivalent required

• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills, both oral and written
• Ability to interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
• Knowledge of medical billing practices and of billing reimbursement
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Sense of urgency and responsiveness to physicians, location employees, and patients
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience working with eIntake proprietary system

• Knowledge of Medicare, Medicaid, and insurance regulations
• Experience in medical billing and reimbursement
• Certification in medical billing or a related field

Benefits and Compensation

* Pay starting at $15.25 for the 1st Shift

• Quarterly Bonus opportunity
• 100% REMOTE Work from Home day one of employment
• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Work Environment and Company Culture

arenaflex is committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional care and support to our customers, and we strive to maintain a culture of respect, empathy, and compassion. As a REMOTE employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment.

How to Apply

If you are a motivated and experienced Medical Billing Customer Support Specialist looking for a REMOTE opportunity, we encourage you to apply today! Please submit your resume and cover letter to our hiring manager, and we will review your application and contact you if we believe you have the skills and qualifications we are looking for. We appreciate your interest in arenaflex and look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to maintain a culture of diversity, equity, and inclusion. Apply for this job