Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Expert

Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you want to be a part of a dynamic and multicultural team that values innovation, collaboration, and growth? Look no further than arenaflex, a leading provider of SaaS, Software, and Hardware solutions. We're seeking an experienced Native Japanese Customer Support Consultant to join our team in Dubai and thrive in a remote work environment.

Unlock Your Potential with arenaflex

At arenaflex, we believe in empowering our team members to reach their full potential. Our People First management approach focuses on fostering a positive and inclusive work environment that encourages collaboration, creativity, and continuous learning. As a Customer Support Consultant, you'll have the opportunity to master new skills, achieve challenging goals, and make a meaningful impact on our clients' businesses.

What You'll Do

As a Customer Support Consultant, you'll be responsible for providing exceptional customer support via chats, emails, and other communication channels. Your primary goal will be to build positive and long-lasting relationships with customers, ensuring their satisfaction and loyalty to our clients' brands. Your key responsibilities will include:

• Providing timely and effective customer support via chats, emails, and other communication channels
• Building and maintaining positive relationships with customers through active listening, empathy, and problem-solving skills
• Meeting team KPIs and performance metrics, including response times, resolution rates, and customer satisfaction scores
• Staying up-to-date with cutting-edge technology and industry trends to provide expert advice and solutions to customers
• Handling sensitive customer information with confidentiality and discretion
• Collaborating with developers and other departments to resolve complex technical issues and improve customer experiences
• Maintaining a working knowledge of our clients' products and services to provide accurate and informed support

What You Need to Succeed

To excel in this role, you'll need to possess the following skills and qualifications:

• Native Japanese and English communication skills, with the ability to communicate effectively with customers and colleagues
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Analytical and research skills, with the ability to troubleshoot complex technical issues and provide informed solutions
• Positive and responsible attitude, with a strong commitment to customer satisfaction and loyalty
• Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

While not required, experience with CRM systems and a background in crypto/finance would be a great plus in this role.

Benefits and Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Flexible schedule and remote work arrangements
• Opportunity to work with a diverse and international team
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance and responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development and continuous learning

Who We Are

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team

We welcome people with various backgrounds and experiences to join our team. If you're passionate about delivering exceptional customer experiences and passionate about the world of tech, we encourage you to apply. Please send your CV in English, highlighting your outstanding skills and experience.

Disclaimer

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse candidates and are committed to ensuring that our assessment processes are free from bias and discrimination.

Apply Now

To apply for this exciting opportunity, please visit our website at [www.arenaflex.com](http://www.arenaflex.com). We look forward to hearing from you! Apply for this job