Customer Solutions Specialist (Multi-lingual – Japanese & English) – arenaflex – Hawaii

Unlock a World of Opportunities as a Customer Solutions Specialist at arenaflex

Are you a highly motivated and customer-focused individual with a passion for languages and a drive to succeed? Do you have a talent for building strong relationships and providing exceptional support to clients? If so, we want to hear from you! arenaflex is seeking a talented Customer Solutions Specialist to join our team in Hawaii, and we're looking for someone who is fluent in Japanese and English to help us deliver outstanding customer experiences to our clients in Japan.

About arenaflex

arenaflex is a global leader in driver safety solutions, with a proven track record of helping organizations reduce collisions, injuries, and total cost of ownership. Our patented program, Mentor by arenaflex, is a game-changer in the industry, and we're proud to be the partner of choice for many of the world's largest and safest commercial driving fleets. With over 23 years of experience and a presence in 96 countries, we're a company that's passionate about making a difference and committed to excellence.

Your Role as a Customer Solutions Specialist

As a Customer Solutions Specialist at arenaflex, you'll be responsible for providing administrative and product support to our mid-to-large fleet clients and their drivers. You'll be the face of our company, building and maintaining strong relationships with our clients and ensuring that they receive the highest level of support and service. Your role will involve:

• Building and maintaining fantastic relationships with a portfolio of key clients
• Efficiently responding to incoming enquiries from all channels, including face-to-face, phone, email, and online chat
• Identifying user needs, providing training and support to ensure that clients are proficient in tool usage and fully benefiting from our services
• Swiftly addressing any client concerns, resolving issues in a timely and efficient manner with follow-up where appropriate
• Conducting data entry, audits, reporting, and compliance related to driver and fleet accounts
• Proactively developing client relationships to respond to their support needs
• Ensuring client retention through the development and maintenance of strong relationships with key decision makers and users within the organization
• Proactively conducting account reviews with clients on a regular basis, reviewing service needs and usage trends
• Providing the Product Management team with customer feedback on product issues and improvements needed

What You'll Bring to the Table

To succeed in this role, you'll need to possess a unique combination of skills and qualities, including:

• High-school diploma, GED, AA degree, or equivalent. A Bachelor's degree in Business or a related field is preferred.
• 1-2 years of administrative and/or customer service experience, with proven experience interacting effectively with customers of varying levels of technical aptitude.
• Clear and concise communication skills within chat, email, and over the phone, and the ability to work as a member of a team as well as independently.
• High attention to detail and the ability to manage a varied workload, with great organizational skills in managing multiple priorities and following procedures.
• A decent understanding of MS Office Suite (Word, strong Excel, Outlook). Technical expertise and experience with CRM's, Salesforce, basic office equipment is a big plus.
• Previous experience within a service helpdesk environment and use of a ticketing system is an advantage.
• Fully fluent in Japanese, preferably native, with an understanding of the culture.
• Flexibility to work outside of standard business hours may be necessary (weekends, evenings)

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of our clients and their drivers. We're a company that's committed to excellence, innovation, and customer satisfaction. As a Customer Solutions Specialist, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering outstanding results. You'll also have access to a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Flexible working arrangements, including remote work options
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for languages and a drive to succeed, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex!

Note:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds. Apply for this job