Experienced Full Stack Customer Support Consultant – Multilingual Environment & Home Office

Are you passionate about the world of tech and eager to join a dynamic team that values diversity and inclusivity? Do you have a knack for building strong relationships with customers and a passion for staying up-to-date with the latest technology trends? Look no further than arenaflex, a leading provider of SaaS, Software, and Hardware solutions, where you can thrive in a multicultural and multilingual environment while enjoying the flexibility of a full remote work arrangement.

Unlock Your Potential with arenaflex

At arenaflex, we believe in empowering our team members to reach their full potential. Our People First management approach focuses on fostering a positive and supportive work environment that encourages collaboration, creativity, and growth. As a Customer Support Consultant, you'll have the opportunity to master new skills, achieve challenging goals, and make a real impact on our clients' businesses.

What You'll Do

As a Customer Support Consultant at arenaflex, your primary responsibilities will include:

• Providing exceptional customer support via chats, emails, and other communication channels
• Building positive and long-lasting relationships with customers through active listening, empathy, and effective problem-solving
• Meeting team Key Performance Indicators (KPIs) and contributing to the overall success of our customer support team
• Staying up-to-date with cutting-edge technology and industry trends to provide expert advice and support to our clients
• Working securely with customers' sensitive information and maintaining confidentiality at all times
• Applying the latest and greatest customer happiness practices to ensure exceptional customer experiences
• Maintaining a working knowledge of our clients' products and services to provide informed support and guidance
• Communicating effectively with developers and other departments of various IT companies to ensure seamless collaboration and issue resolution

What You Need to Succeed

To excel in this role, you'll need:

• Native Japanese and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of providing exceptional customer service
• Experience with cryptocurrency platforms, with a deep understanding of the industry and its nuances
• Strong analytical and research skills, with the ability to quickly identify and resolve complex issues
• A positive and responsible attitude, with a strong commitment to customer satisfaction and team collaboration
• A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have

* Experience with CRM systems, with a proven ability to manage and analyze customer data to inform support strategies

Benefits and Perks

As a valued member of our team, you'll enjoy:

• A flexible schedule that allows you to work from the comfort of your own home
• The opportunity to work fully remotely, with the flexibility to work from anywhere in the world
• An inclusive international environment that celebrates diversity and promotes collaboration
• Compensation in USD, with good bonuses for referring friends
• Paid intensive training and probation to ensure your success in the role
• Work-life balance that allows you to recharge and refocus
• Responsive management that's interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow with arenaflex

Who We Are

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience in the industry, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team

We welcome people with various backgrounds and experiences to join our team. If you're passionate about customer support, technology, and collaboration, we encourage you to send your CV in English, pointing out your outstanding skills. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values.

Disclaimer

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse backgrounds and experiences, and our assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Apply Now

Ready to join our team and start your journey with arenaflex? Apply now and take the first step towards a rewarding and challenging career in customer support. Apply for this job