Experienced Part-time Customer Service Representative / HVAC Dispatcher – Join the arenaflex Team
Are you a customer service professional looking for a part-time opportunity with a stable and respected HVAC company? Do you enjoy interacting with people, providing great client service, and working in a fast-paced office environment? If so, we invite you to join arenaflex, a leading provider of heating and air conditioning solutions in the Metro Atlanta area, as a part-time Customer Service Representative / HVAC Dispatcher.
About arenaflex
arenaflex has been serving the Metro Atlanta area since 1985, providing top-notch heating and air conditioning services to residential and commercial clients. Our mission is to establish long-term relationships with our clients and deliver reliable HVAC solutions that are energy-saving and tailored to each individual home or business. We are proud to be a 12-year recipient of the Angie's List Super Service Award and have an A+ rating with the Better Business Bureau. At arenaflex, we believe that our employees are the key to our success. That's why we offer above-scale hourly pay, amazing benefits, a great family work environment, and real opportunities to advance your career. If you're looking for a part-time opportunity that offers flexibility, stability, and growth potential, we encourage you to apply.
A DAY IN THE LIFE OF A PART-TIME CUSTOMER SERVICE REPRESENTATIVE / HVAC DISPATCHER
As a part-time Customer Service Representative / HVAC Dispatcher, you will play a critical role in providing superb customer service to our clients and helping keep our office running smoothly. Your primary responsibilities will include:
- Answering phones and responding to client inquiries
- Scheduling and confirming appointments
- Making follow-up calls to ensure client satisfaction
- Assisting with various office tasks, such as data entry and filing
- Collaborating with our team to resolve client issues and improve our services
You will be the face of arenaflex, and your positive, friendly disposition will shine through in all your interactions with clients. Your excellent communication skills and attention to detail will ensure that client needs are met, and you will be rewarded for a job well done.
Qualifications
To be successful in this role, you will need:
- Past customer service experience
- Strong phone skills and ability to communicate effectively with clients
- Proficiency in Microsoft Office
- Familiarity with the home services or HVAC industry (a plus, but not required)
- Ability to work in a fast-paced office environment and adapt to changing priorities
- Dependability and reliability, with a strong work ethic and commitment to excellence
Preferred Qualifications
* Experience with Acowin or other digital dispatch systems
- Familiarity with the Metro Atlanta area and local HVAC industry
- Ability to work independently and as part of a team
- Strong problem-solving skills and ability to think critically
What We Offer
As a part-time Customer Service Representative / HVAC Dispatcher with arenaflex, you can expect:
- Competitive hourly pay, ranging from $16 to $19 per hour, depending on experience
- Spiffs and incentives for meeting performance goals and exceeding client expectations
- A flexible schedule, with hours from Monday to Friday, 12 pm to 6 pm
- Opportunities for career growth and advancement within our company
- A supportive and collaborative work environment, with a close-knit team of professionals
- Comprehensive benefits package, including health insurance, paid time off, and retirement plan
How to Apply
If you're a motivated and customer-focused individual looking for a part-time opportunity with a stable and respected HVAC company, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to meeting you and exploring how you can contribute to our team's success.
Location
arenaflex is located in the heart of the Metro Atlanta area, with easy access to major highways and public transportation. Our office is a short drive from Decatur, GA, and we offer a comfortable and modern work environment.
Salary
$16.00 - $19.00 per hour, depending on experience
Seniority Level
Entry-level
Employment Type
Part-time
Job Function
Customer Service Representative
Industries
Consumer Services
Referrals
We encourage referrals from current employees and valued partners. Referrals increase your chances of interviewing at arenaflex by 2x.
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