Experienced Bilingual Spanish Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences across various industries, leveraging cutting-edge technologies to drive innovation and growth. As a leading IT consulting firm, we're committed to empowering our clients to succeed in an ever-evolving business landscape. We're now seeking a highly skilled and bilingual Customer Service Representative to join our remote team, providing top-notch support to our clients in the foodservice industry.

About the Role

As a Bilingual Spanish Customer Service Representative at arenaflex, you'll play a vital role in our Contact Center, working closely with our Selling Team, field partners, and Direct Customers to resolve inquiries, concerns, and issues related to our food service clients. You'll be the face of arenaflex, establishing and maintaining Gold Standard business relationships, and ensuring predetermined brand distribution percentages for our customer base. This is a fantastic opportunity to grow your career in a dynamic and supportive environment, working from the comfort of your own home.

Key Responsibilities

• Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.

• Utilize computerized systems for tracking, information gathering, and/or troubleshooting to provide efficient and effective solutions.
• Answer basic questions and resolve basic problems, escalating complex issues to senior representatives as needed.
• Document issues, identify, and take appropriate actions to resolve inquiries, including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications.
• Actively re-direct incoming callers to self-service options, promoting a seamless and efficient customer experience.
• Perform proactive outbound follow-up communications as necessary to ensure client satisfaction and loyalty.
• Process orders and other related voice and non-voice tasks as needed to meet client needs, working collaboratively with internal teams to resolve any issues.

Requirements

• A High School Diploma or equivalent is required; a degree in a related field is an asset.

• Must be Bilingual in Spanish/English, with excellent verbal and written communication skills.
• At least 2 years of Customer Service experience, with a proven track record of delivering exceptional customer experiences.
• Previous call center experience is preferred but not required; experience in foodservice or foodservice distribution is also a plus.
• A self-starter with excellent customer service skills, able to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently, with a keen eye for detail and excellent time management skills.
• Excellent oral and written communication skills, with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment, with a flexible schedule and willingness to work weekends and holidays.

Requirements for Working From Home

• A private and secure space to do work uninterrupted by others in the home.

• Must connect to the internet with a CAT 7 Ethernet cord or higher; using a WiFi connection is not allowed.
• All equipment needed for the job will be provided, but not the Ethernet cord.

Compensation and Benefits

• The hourly rate for this position is $15.50 per hour.

• This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
• Benefits: arenaflex offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan

Disclaimer

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.

Eligibility

arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application by June 16th, 2025, and join our team at arenaflex as a Bilingual Spanish Customer Service Representative. Apply for this job