Experienced Senior Customer Success Manager – North America – Location Marketing Platform

Are you a seasoned customer success professional with a passion for driving growth and delivering exceptional results? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex, a leading provider of location marketing solutions, is seeking an experienced Senior Customer Success Manager to join our North America team.

About arenaflex

arenaflex is a rapidly growing company that's revolutionizing the way businesses connect with local customers. Our cutting-edge platform empowers multi-location brands to boost their online presence and drive growth in a rapidly evolving world. With a diverse team of over 400 Uberallers from more than 50 nationalities working in over 30 countries, we're committed to fostering genuine connections between local businesses and people.

Our Culture

At arenaflex, we live by our core values:

• GROW TOGETHER: We believe that together, we can achieve greatness.
• DEMONSTRATE PASSION & PERFORMANCE: We're passionate about what we do, and we strive for excellence in everything we do.
• BE BOLD & DRIVE CHANGE: We're not afraid to take risks and challenge the status quo.
• BE CUSTOMER OBSESSED: We're dedicated to delivering exceptional customer experiences that exceed expectations.

The Role

As a Senior Customer Success Manager at arenaflex, you'll be a strategic partner to our most valuable international enterprise clients. Your primary responsibility will be to maximize the value our clients get from the arenaflex platform, ensuring long-term retention and satisfaction. You'll also be responsible for identifying and nurturing opportunities for expansion within your accounts, leveraging your sales background and experience in running the full sales cycle.

Key Responsibilities:

* Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure arenaflex solutions deliver measurable ROI and value.

• Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You'll be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets.
• Relationship Building: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals.
• Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution.
• Cross-Functional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support.

Your Profile:

*

5+ years of experience

in Customer Success, Account Management, or a related SaaS/technology field.

Proven track record

of managing enterprise customers with a strong focus on driving revenue growth.

Sales background

(e.g., BDR, Account Executive) with experience in running the full sales cycle.

Exceptional communication skills

with the ability to confidently lead conversations with VP and C-level audiences.

Consultative and strategic mindset

with the ability to translate customer needs into business opportunities.

Proactive, highly organized

, and able to manage competing priorities effectively.

Comfortable discussing KPIs, ROI, and metrics

to showcase success and inform your strategies.

Fluency in English

is required; additional languages are a plus.

What We Offer:

* A Mission with Meaning and Purpose: At arenaflex, we foster genuine connections between local businesses and people. Our diverse team allows us to succeed together with our partners, coworkers, and customers.

• A Truly Human Culture: We're famous for our culture. arenaflexers live by our values. We're open, collaborative risk-takers with a whole lot of passion and grit.
• Flexibility to Fit Your Lifestyle: Want to come to an office for collaboration? We've got space for you in Berlin, Amsterdam, and Barcelona. We also offer coworking access in Montreal, Paris, London, LA, and San Diego. Prefer to work remotely? That's fine by us! We'd love to meet your pets on a video call.
• A Piece of the Pie: Our pay and perks are competitive, and we review them regularly to ensure they stay that way. We grow together, so of course, all arenaflexers are part of our long-term incentive program through VSOP/ESOP.
• Emotional and Intellectual Connection: Events and alignment sessions—yes and yes! With the team, across functions, regionally, you name it—we love bringing people together. arenaflexers share a lot of hobbies. Whatever you're into—reading books, baking, heavy metal, fostering kittens—you'll find kindred spirits on our team.
• Health and Wellness: We prioritize your well-being with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.
• All-Access Pass: Get immersed in arenaflex from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you're always in the know.
• Everyday Growth: We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to ensure our leaders have all the tools to bring out the very best in their teams. We also invest in your growth with a learning fund program, reinforcing our commitment to fostering a culture of continuous learning.
• Top-of-the-Line Tech: MacBook Pro, magic mouse, second screen—need anything else? Just let the People & Culture team know.

Diversity, Equity, Inclusion & Belonging

At arenaflex, we believe inclusion unlocks the potential of diversity. It's right there in our number one core value: Grow Together. We're over 400 unique people with more than 50 nationalities working in over 30 countries, but we're all arenaflexers. That means we're collaborative, open-minded, and assume positive intent in everything we do. We don't judge, and we don't exclude. Our flexible ways of working are designed to ensure each and every arenaflexer belongs and thrives, no matter their background, abilities, or lifestyle. We don't just think inclusion makes us stronger, we KNOW it. If you're passionate about delivering exceptional customer experiences and driving growth, we want to hear from you! Apply now to join our team and be part of something amazing. Apply to this job Apply for this job