Experienced Full Stack Customer Engineer – M365, Copilot, SharePoint, and Bi-Lingual Support
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a seasoned Customer Engineer, you'll play a pivotal role in delivering exceptional support experiences to our clients, leveraging your expertise in M365, Copilot, and SharePoint. If you're passionate about staying ahead of the curve in the ever-evolving world of Microsoft 365 and are fluent in two languages, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in an increasingly complex digital landscape. Our team of experts is dedicated to helping organizations unlock their full potential through cutting-edge technology, strategic partnerships, and a commitment to excellence. As a Customer Engineer at arenaflex, you'll be part of a dynamic and collaborative environment that fosters growth, creativity, and innovation.
Job Summary
We're seeking an experienced Customer Engineer to join our team, providing top-notch support for M365, Copilot, and SharePoint environments. As a bi-lingual expert, you'll work closely with clients to resolve complex issues, deploy M365 apps, and manage licensing and activation for Office applications. If you're a seasoned IT professional with a passion for delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities
* M365 and SharePoint Administration: + Administer and govern SharePoint Online environments to ensure seamless user experiences. + Implement and manage M365 Copilot and OneDrive for Business to optimize productivity and collaboration. + Develop and maintain SharePoint sites and related applications to meet client needs.
- Technical Expertise:
+ Handle critical customer issues and work effectively in challenging situations to resolve problems efficiently. + Utilize technical skills for troubleshooting Office applications, particularly Outlook, to ensure minimal downtime.
- Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update to ensure smooth transitions.
- Office Product Management:
+ Manage licensing and activation for perpetual and subscription versions of Office applications. + Maintain software within fixed and modern lifecycle policies to ensure compliance and security. + Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac.
- Migration and Upgrades:
+ Lead migration projects from on-premises to cloud-based solutions to help clients adapt to changing technology landscapes. + Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. + Facilitate changes from MSI-based to C2R-based installations to ensure seamless user experiences.
Requirements
* Minimum of 10+ years of total experience in IT, with a strong background in Microsoft 365 and Office applications.
- 5+ years of experience with Office 2016/M365 Apps, including proficiency in M365 Apps Admin Center capabilities.
- Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook) to ensure comprehensive support.
- Basic knowledge of local and cloud group policies to ensure secure and efficient environments.
- Experience with environment-specific scenarios involving third-party applications and add-ins to provide expert-level support.
Benefits
* Comprehensive medical, dental, and vision insurance to ensure your well-being.
- Access to a comprehensive employee assistance program to support your mental health and wellness.
- 401(k) retirement plan to help you plan for your future.
- Paid time off and holidays to recharge and relax.
- Paid learning days to stay up-to-date with the latest industry trends and technologies.
Why Join arenaflex?
* Collaborative and dynamic work environment that fosters growth and innovation.
- Opportunities for professional development and career advancement.
- Comprehensive benefits package to support your well-being.
- Flexible work arrangements to balance work and personal life.
- Recognition and rewards for outstanding performance and contributions.
How to Apply
If you're a seasoned Customer Engineer with a passion for delivering exceptional customer experiences, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! [Apply to this job](https://www.remoterocketship.com/company/concentrix-2/jobs/customer-engineer-m365-copilot-sharepoint-bi-lingual-united-states-remote?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job