Experienced Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA

Are you a customer service enthusiast who is fluent in both English and Spanish? Do you have a passion for helping others and a knack for resolving complex issues? If so, we want to hear from you! As an Experienced Bilingual Insurance Customer Support Associate at arenaflex, you will play a vital role in delivering exceptional customer experiences to our clients. With a focus on building strong relationships with external brokers and providing top-notch support, you will be the spark that brightens days and ignites your career with our award-winning employment experience.

About arenaflex

arenaflex is a global leader in customer experience and technology solutions, helping companies build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we have been at the forefront of innovation, using our combination of humanity and technology to deliver exceptional customer experiences. Our team of experts is dedicated to making customers happy, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What You'll Be Doing

As an Experienced Bilingual Insurance Customer Support Associate, you will be responsible for:

• Working directly with external brokers to establish rapport and build confidence in our Healthcare Insurance
• Identifying and resolving complex issues related to insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Providing concierge-level support to brokers, who serve as a key acquisition channel, as they sell our product in our markets
• Educating and supporting brokers throughout the entire lifecycle of our Healthcare Insurance

During a Typical Day, You'll

* Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business

• Work directly with external brokers to establish rapport and build confidence in our Healthcare Insurance
• Provide concierge-level support to brokers, who serve as a key acquisition channel, as they sell our product in our markets

What You Bring to the Role

To be successful in this role, you will need:

• 1 year or more of customer service experience
• High school diploma or equivalent
• Ability to recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• Bilingual in English and Spanish
• High-speed internet (15 mbps or faster)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

As an Experienced Bilingual Insurance Customer Support Associate at arenaflex, you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage of $17 per hour plus performance bonus opportunities
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

About arenaflex

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

How to Apply

If you're a customer service enthusiast who is fluent in both English and Spanish, and you're passionate about helping others, we want to hear from you! Apply now to join our team of experts at arenaflex and start your journey to delivering exceptional customer experiences. Apply Job! Apply for this job