Experienced Customer Representative (German-speaking) - Remote - Sport Clothing Industry

Join the arenaflex team and become a game-changer in the sport clothing industry. As a Customer Representative, you will be part of a dynamic and innovative team that powers the brands of the future. arenaflex is a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

About arenaflex

arenaflex is more than just a company – we're a community of game-changers who are passionate about delivering exceptional customer experiences. We believe in doing right by and for people, our clients, their customers, our people, our community, and our planet. Our mission is to challenge conventions and deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Career Growth and Personal Development

As a Customer Representative on our team, you will have the opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Our team is dedicated to creating a diverse, inclusive, and authentic workplace for everyone, where you can grow and thrive.

What You Will Do in This Role

As a Customer Representative on our team, you will:

• Provide first-class customer satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
• Handle incoming customer contacts (via telephone, email, chat, or social media, reviews), log call details onto call tracking systems, and perform call follow-ups according to procedures.
• Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support, and additional tasks that result in consumer satisfaction.
• Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client's brand units and/or contact persons.
• De-escalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of non-standard cases.
• Ensure correct presentation of the Client's corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.

Your Qualifications

We're looking for a talented and motivated individual who is passionate about delivering exceptional customer experiences. If you're a team player with a natural talent to help others and go beyond WOW for our customers, we want to hear from you. To be successful in this role, you will need:

• To be bilingual or proficient in German and advanced English
• To be self-motivated, a team player, supportive person, outgoing, and open-minded
• To have active listening/comprehension skills
• To have very good written skills and a customer-focused attitude
• To have a goal-oriented attitude and time management skills
• To have minimum knowledge of Office pack + Keyboarding skills

Don't Meet Every Requirement? No Worries!

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week, contract: Monday-Friday from 9am to 6pm
• Salary 19,500 euros gross/year + up to 3,000 euros gross/year in bonus
• Work remotely from anywhere in Spain
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. We're proud to be an equal opportunity employer and committed to creating a work environment free from discrimination and harassment. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

Apply Now

Ready to join the arenaflex team and become a game-changer in the sport clothing industry? Click the link below to apply for this exciting opportunity. Apply to this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and committed to creating a diverse, inclusive, and authentic workplace for everyone. We're proud to be united as one team, one company, globally. Apply for this job