Experienced Remote 3rd Shift Customer Experience Agent – Delivering Exceptional Service and Support to arenaflex Clients
Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in a dynamic and innovative environment where no two days are the same? If so, we invite you to join our team as a Remote 3rd Shift Customer Experience Agent at arenaflex, where you'll have the opportunity to take your career to new heights while making a meaningful impact on our clients' lives.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of dedicated professionals is committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Remote 3rd Shift Customer Experience Agent, you'll be part of a collaborative and innovative organization that values flexibility, autonomy, and continuous learning.
Job Summary
We're seeking a highly skilled and motivated Customer Experience Agent to join our team on a full-time basis. As a 3rd Shift Customer Experience Agent, you'll work remotely from 6:00pm-2:30am, Monday through Thursday, and 3:30pm-12:00am on Sunday, earning a competitive hourly rate of $20. In this role, you'll be responsible for delivering top-notch customer service, resolving inquiries, and dispatching technicians to ensure timely and effective solutions.
Key Responsibilities
As a Remote 3rd Shift Customer Experience Agent, you'll be responsible for:
* Answering inbound phone calls to schedule jobs and handle customer service inquiries
* Initiating outbound phone calls for scheduling of service calls
* Handling various customer inquiries and requests efficiently and accurately
* Dispatching the correct technician to each job based on qualifications, geography, and customer preference
* Utilizing Service Titan software to effectively plan and dispatch jobs
* Proactively communicating with customers regarding estimated arrival times, technician details, and other relevant information
* Communicating with technicians regarding availability, expected completion time, and other essential details
* Performing administrative duties as requested by your direct supervisor and other managers
Requirements
To be successful in this role, you'll need:
* To live in Illinois and be familiar with the surrounding Chicagoland area
* A high school diploma or equivalent (GED)
* A minimum of 3 years relevant work experience in a customer service environment
* Previous dispatch experience is a plus
* Strong verbal and written communication skills
* Attention to detail, ability to manage priorities, and workflow
* Proficient in Microsoft Office and ability to work from home efficiently
* Ability and willingness to work nights and weekends
What We Offer
As a Remote 3rd Shift Customer Experience Agent at arenaflex, you'll enjoy:
* A competitive hourly rate of $20
* Medical, Dental, and Vision Insurance
* Supplemental AFLAC Insurance Options
* 401(k) Plan with Company Match
* Company-provided Life Insurance
* Employee discounts on company-provided services
* On-site training facility for continuous employee development
* Paid Time Off (PTO) and Paid Holidays
* Tuition Reimbursement
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application today. Apply Now and take the first step towards an exciting and rewarding career with our team!
Join Our Team!
We're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. If you're ready to take your career to the next level, we encourage you to apply for this fantastic opportunity.