Experienced Customer Operations Specialist – Beverage Equipment Installation & Service Coordination

Are you a customer-centric professional with a passion for delivering exceptional service and a knack for problem-solving? Do you have experience in beverage installations and a strong background in customer-facing roles? If so, we invite you to join arenaflex as an Experienced Customer Operations Specialist, where you will play a pivotal role in ensuring the seamless execution of equipment service needs for our Foodservice customers. At arenaflex, we are a leading beverage company that has been refreshing the world for over a century. Our portfolio includes over 250 products from world-renowned brands like arenaflex, Simply, Fairlife, and Topo Chico. We are committed to making a difference in the lives of our customers, employees, and the communities we serve. As a Customer Operations Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth.

What You'll Do For Us

As a Customer Operations Specialist, you will be the primary point of contact for our Foodservice customers, ensuring their equipment service needs are met with excellence. Your responsibilities will include:

• Serving as a primary customer ambassador, diagnosing service issues and business needs, and implementing programs to meet customer expectations
• Providing timely updates to stakeholders, troubleshooting operational issues, and communicating crucial information to key decision-makers
• Coordinating logistical details for closures, relocations, and remodels, ensuring seamless execution
• Monitoring and tracking all activity in our systems, including Thirsty and QuickBase
• Scheduling installations, exchanges, buy-backs, and removals using our information systems, ensuring customer expectations are met
• Researching and resolving customer issues using information systems, providing prompt service and solutions
• Confirming service details with customers, including follow-ups and order confirmations, to ensure satisfaction
• Managing the sourcing and delivery of assets and parts using our systems
• Handling inquiries and feedback diligently, documenting in our database tools to improve service performance
• Establishing partnerships with customers, clients, and third-party service providers to achieve shared goals
• Processing and expediting orders while effectively communicating demand for products or services

Qualifications & Requirements

To be successful in this role, you will need:

• A high school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field
• 2+ years of customer-facing experience in a call center, sales, or sales support role
• Superior communication and exceptional relationship-building skills
• Proficiency with technical software applications
• In-depth knowledge of Account Management, stewardship techniques, and continuity of supply
• Excellent problem-solving acumen and leadership capabilities
• Familiarity with distributor/distribution policies and supplier fulfillment capabilities

What We Can Do For You

At arenaflex, we offer a comprehensive benefits package, including:

Iconic & Innovative Brands:

Work with over 250 products from world-renowned brands like arenaflex, Simply, Fairlife, and Topo Chico

Expansive & Diverse Customers:

Serve a wide range of customers from retail outlets to theme parks and restaurants

Competitive Compensation:

Base pay ranges from $64,700 - $77,600, with potential for variation based on experience and location

Comprehensive Benefits:

A full range of medical, financial, and other benefits are available

Purpose-Driven Culture:

Be part of a company committed to refreshing the world and making a difference

Growth Mindset:

Thrive in a culture that encourages continuous learning and innovation

Career Development:

Opportunities for professional growth and skill development

Inclusive Workplace:

Join a diverse and equitable environment where everyone belongs

Why Join arenaflex?

At arenaflex, we are committed to making a difference in the lives of our customers, employees, and the communities we serve. We offer a dynamic work environment that is inclusive, diverse, and committed to innovation and growth. As a Customer Operations Specialist, you will have the opportunity to work with a wide range of customers, develop your skills and expertise, and contribute to the success of our business.

How to Apply

If you are a motivated and customer-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply To This Job Apply for this job Apply for this job