Experienced Customer Support Associate (Seasonal) - Join arenaflex's Fastest-Growing Sports Gaming Team

At arenaflex, we're revolutionizing the sports gaming industry with our innovative approach to user experiences and game designs. As the fastest-growing sports gaming company in the US, we're on a mission to make sports more fun for millions of fans across America. With a $1.2 billion valuation and backing from top investors, we're just getting started, and we're looking for talented individuals to join our team.

About arenaflex

arenaflex is a dynamic and ambitious company that's changing the face of sports gaming. Since 2020, we've launched four of the most widely played fantasy games in the industry, and built our own sportsbook entirely in-house with cutting-edge technology. We're known for our speed, agility, and willingness to take risks, and we're looking for like-minded individuals who share our passion for innovation and excellence.

The Role

As an Experienced Customer Support Associate (Seasonal) at arenaflex, you'll play a critical role in delivering exceptional customer support to our users. You'll be the first point of contact for many of our customers, and your ability to provide transparent, open, and honest communication will make a lasting impression on every user. Your primary responsibilities will include:

• Approaching user inquiries with a cool, open-minded approach and ensuring that their concerns are fully heard
• Gathering information from users to efficiently reach solutions by cross-collaborating with teams from several different departments
• Creating a seamless onboarding experience for users, ensuring their successful adoption of our app
• Delivering exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
• Offering comprehensive technical assistance to both Web and Mobile app users
• Assisting with Tier 1 level customer inquiries ranging from account creation to gameplay explanations

Who We're Looking For

We're looking for a flexible and proactive individual who is dedicated to finding solutions and delivering exceptional customer support. You'll be a versatile team player who is adept at navigating diverse situations with ease, and a clear and concise communicator with an emphasis on writing skills. You'll be a receptive individual who embraces new perspectives and approaches, and an insatiably curious learner who is driven to acquire new knowledge daily.

Essential Qualifications

* Flexible weekday & weekend availability due to varying shifts

• An optimistic and proactive individual, dedicated to finding solutions
• A versatile team player, adept at navigating diverse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive individual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Preferred Qualifications

* Experience with Intercom (or other ticketing processor systems)

• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience

Targeted Start Dates

* July 14th

• August 4th

Compensation and Benefits

Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things. We also offer a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Apply Now

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