Experienced Customer Success Specialist – Night Shift at arenaflex
At arenaflex, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in a billion-dollar industry projected to double by 2030. Organizations like General Mills, Unilever, and Rite Aid rely on arenaflex every day to streamline their maintenance operations, reducing costs and equipping their teams for success.
What sets us apart? Our software is easy to use and we truly care about the success of our customers. They see us as a partner rather than just another vendor. Our incredible team drives this success, consistently going above and beyond to deliver value.
We are looking for an Inbound Customer Success Specialist to join our night shift team. As a CSS on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all arenaflex departments to do the following:
Key Responsibilities:
- Consult with new and existing arenaflex CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
- Bug reporting and tracking
- Recommend best practice use case of arenaflex CMMS based on an understanding of the customer's business
- Remain up to date on arenaflex CMMS product features and identify use cases to drive customers to best practice standards
- Proactively escalate at-risk customers
- Collaborate closely across departments to support the success of our customers
- Coordinate product demos and refer prospective customers to the Sales team
- Assist the Sales team with product knowledge
- Create strong customer relationships by delivering world-class customer service
- Maintain a highly organized and accurate task list, visible to the Success team and Management
Requirements:
To succeed in this role, you will need to possess the following qualities and skills:
- Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
- Experience working cross-functionally within a customer-facing organization to support a joint outcome
- Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
- Strong conflict resolution skills
- Resourcefulness, creativity, and strategic thinking for troubleshooting problems
- Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
- Strong attention to detail
Additional Skills – Nice to Have:
If you have the following skills and experience, you will be at an advantage in this role:
- Previous experience in a B2B Customer Support / Customer Success / Account Manager position
- Previous experience in the SaaS industry
- Background in working with equipment maintenance, machinery, or manufacturing
Benefits:
We offer a comprehensive benefits package to support your well-being and career growth:
- $55,000 - 65,000 base salary
- Fully remote position
- Stock options
- Flexible PTO
- 11 paid company holidays
- Paid parental leave
- Health, Dental, and Vision insurance
- Employer paid Basic Life insurance and Short-Term Disability insurance
- Company contribution match for HSA and 401(k)
- Pet insurance
Company Culture and Values:
At arenaflex, we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Our company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.
Apply Now:
Ready to join our team and make a difference in the lives of our customers? Apply now and take the first step towards a rewarding career at arenaflex.
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