Experienced Customer Service Representative – Work from Home Opportunity with arenaflex
Join the arenaflex Family and Take Your Career to New Heights
Are you ready to embark on a journey of self-discovery, growth, and excitement? Look no further than arenaflex, a world-renowned leader in the aviation industry. As a Customer Service Representative, you'll be at the forefront of delivering exceptional experiences to our valued customers, while also advancing your skills and career in a dynamic and supportive environment.
Why You'll Love This Role
As a Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our customers, providing personalized support and solutions to their queries and concerns. You'll be part of a talented team that's passionate about delivering exceptional service, and you'll have the chance to develop your skills and expertise in a fast-paced and ever-changing industry.
Key Responsibilities
The following are the core elements of the job, but please note that the specific duties and responsibilities may vary depending on the location and the needs of the organization:
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue updates
- Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revitalize
- Perform traveler loading, including ticket lift or ticket lift/confirmation
- Work door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
- Work jetways/spans for the purpose of boarding and deplaning travelers
- Make boarding and flight door announcements
- Convey domestic/international flight records
- Perform traveler service flight close-out systems
- Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight loading process
- Perform client service hands-on training
- Process and complete visa document exchanges at stands in the ticket counter area and activation stations
- Help travelers with self-service kiosk check-in and booth items handling at ticket counters
- Line up at ticket counter stands and ticket counters
- Clear/confirm international reports at booth in the ticket counter area and activation stations
- Accept and initiate travelers' self-labeled bags at activation stations
- Help clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
- Perform client service work related to handling regional flights and project worker/ground handling arrangements or agreements
- Have standard and predictable attendance on location, including fulfilling any mandatory overtime requirements
- Answer and assist during security as well as emergency situations
- Furnish connecting travelers with gate information
- Provide quality customer service in a professional manner and according to arenaflex's standards
- Adhere to company policies, procedures, and performance standards
- Complete applicable stages of training
- Comply with applicable laws (e.g. DOT, FAA, TSA)
- Utilize various internal resources/frameworks including during customer interactions
- Wear uniform as required by company policy
- Reasonable accommodations may be made for qualified individuals with disabilities.
What You'll Need for Success
To excel in this role, you'll need:
- A bachelor's degree or equivalent experience
- Bilingual language skills may be required in certain locations
- A valid driver's license as required by local authorities
- To satisfy FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
- To have the ability to obtain proper airport power or US Customs security identification, if relevant
- Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet company and security requirements
- To be eligible to work in the U.S.
Preferred Qualifications
* A degree in a related field (e.g. hospitality, customer service, communications)
- Working knowledge of Sabre or other Traveler Service Systems
- Previous face-to-face customer service experience
- Working in a high-speed environment
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:
- Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
- Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join the arenaflex Family
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Join the arenaflex family today! Apply To this Job Apply for this job Apply for this job