Experienced Worklife Customer Support Associate – Employee Assistance Program @arenaflex

Join arenaflex, a leading healthcare company, in revolutionizing the way we approach employee assistance programs (EAPs) and worklife services. As an Experienced Worklife Customer Support Associate, you will play a vital role in providing exceptional support to our members, helping them navigate life's challenges and achieve their goals. If you're passionate about delivering personalized care and making a meaningful impact, we invite you to apply for this exciting opportunity.

About arenaflex

At arenaflex, we're committed to putting our heart into caring for our colleagues and our communities. Our purpose is to bring our heart to every moment of your health, and we're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Role Overview

As an Experienced Worklife Customer Support Associate, you will be responsible for taking incoming calls to support members with the provision and use of Worklife EAPs and management consultant resources. You will determine the purpose of each call by actively listening and interacting with callers, triage calls in a professional and timely manner, and assess client needs to provide accurate and helpful information. You will also recognize crisis situations and evaluate for needed action to minimize risk, perform research in internal databases and online to identify potential providers and resources, and enter member information into the EAP system to initiate cases and document comments and information thoroughly and professionally.

Key Responsibilities

* Determine the purpose of each call by actively listening and interacting with callers

• Triage calls in a professional and timely manner
• Assess client needs and provide accurate and helpful information regarding pertinent EAP/Worklife services and resources
• Recognize crisis situations and evaluate for needed action to minimize risk
• Perform research in internal databases and online to identify potential providers and resources
• Enter member information into the EAP system to initiate cases and document comments and information thoroughly and professionally
• Receive calls transferred from counselors and provide immediate member assistance
• Schedule appointments for members with counselors
• Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills
• Communicate effectively with all internal stakeholders
• Utilize relevant arenaflex databases to research and identify validated, appropriate member resources
• Make outbound calls as appropriate to identify and assist with securing member resources and/or services
• Assist team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the EAP system, and maintaining an inventory of materials
• Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned

Essential Qualifications

* 1+ years of experience in a call center environment

• Experienced in a social, psychological, or human service field providing client support
• High School Diploma or equivalent required; Bachelor's degree preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in using computer software and technology, including EAP systems and databases

Preferred Qualifications

* Bachelor's degree in a related field, such as social work, psychology, or human services

• Experience working with EAPs or worklife services
• Strong knowledge of relevant laws and regulations, including HIPAA and FERPA
• Experience working in a remote or virtual environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Culture

As a fully remote role, you will have the flexibility to work from anywhere in the U.S. and enjoy a work-life balance that suits your needs. arenaflex is committed to creating a culture that values diversity, equity, and inclusion, and we strive to provide a workplace that is welcoming and inclusive for all employees. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, and we're looking for individuals who share these values.

Compensation and Benefits

arenaflex offers a competitive salary range of $17.00 - $25.65 per hour, depending on experience and qualifications. In addition to your compensation, you will enjoy a range of benefits, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• Well-being programs, education assistance, free development courses, and discount programs with participating partners

How to Apply

If you're passionate about delivering exceptional customer support and making a meaningful impact, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for professional growth and development. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Application Deadline

We anticipate the application window for this opening will close on [insert date]. Don't miss this opportunity to join arenaflex and make a difference in the lives of our members. Apply today! Apply for this job