Job Title: Thrive Accelerate Up Supervisor - Call Center Tech Customer Service at arenaflex
Job Description:
Join the arenaflex Thrive Accelerate Up Program and Unlock Your Potential
Are you ready to take your career to the next level? Do you want to be part of a dynamic team that's shaping the future of technology and customer service? Look no further than arenaflex's Thrive Accelerate Up Program. As a Thrive Accelerate Up Supervisor - Call Center Tech Customer Service, you'll have the opportunity to develop your leadership skills, work with cutting-edge technology, and make a real impact on our customers' lives.About arenaflex
At arenaflex, we're passionate about connecting people, businesses, and things in ways that matter. We're a leader in cloud and security solutions, Internet of Things, and video entertainment, and we're committed to powering America's fastest and most reliable network. But we're more than just a company - we're a community of innovators, thinkers, and doers who are dedicated to making a difference.What You'll Be Doing
As a Thrive Accelerate Up Supervisor - Call Center Tech Customer Service, you'll be part of a 1-year training program that will give you the skills and knowledge you need to succeed as a call center supervisor. You'll work with a team of talented individuals to provide outstanding technical support and customer service to our FiOS customers, troubleshooting issues with hardware, software, applications, networks, or devices, and answering customer tech questions. You'll also have the opportunity to lead a team of customer service technicians, manage employee performance, and ensure compliance with all company policies and processes.Key Responsibilities:
- Leading and motivating a team of customer service technicians
- Managing employee performance, including establishing clear roles and responsibilities, setting clear objectives, assessing and tracking performance, providing feedback, training, and mentoring
- Ensuring compliance with all company policies and processes, including safety, attendance, performance, work rules, and code of conduct
- Delivering on all performance measures and continuously identifying new ways to improve team performance
What We're Looking For
We're looking for individuals who thrive in fast-paced dynamic environments, who have a knack for explaining complex technical concepts in simple, easy-to-understand ways, and who are passionate about delivering outstanding customer service. You'll need to have:- Three years of relevant experience, demonstrated through work experience and/or military experience
- Willingness to work nights, weekends, and holidays
- Completed a pre-apprenticeship training, apprenticeship, or similar program related to technical skill tracks
- A degree
- Led a team, ideally in customer service or call center that supported technical products or services
- Technical knowledge/experience in communication networking components, such as routers, LAN topology, Ethernet Network Interface
- Customer service or call center experience
What We Offer
As a member of the arenaflex team, you'll have access to a comprehensive benefits package, including:- Great pay and benefits
- Health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance
- A matched 401(k) savings plan
- Stock incentive programs
- Up to 8 company-paid holidays per year and up to 6 personal days per year
- Parental leave, adoption assistance, and tuition assistance
- Other incentives and perks