Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just building a network – we're building a community. A community of people who share a passion for innovation, creativity, and making a real impact in the world. We're a team of talented individuals who are driven by a desire to connect people, businesses, and things in ways that bring joy and value to their lives. If you're looking for a career that's more than just a job, where you can share your ideas, learn, grow, and thrive, then join us at arenaflex.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences. With your superior sales and customer service skills and excitement for technology, you'll be the face of our brand, helping customers navigate our products and services. You'll be the go-to person for customers who need assistance with installation, disconnection, or changes to service, and you'll be responsible for instilling confidence and loyalty in them through thoughtful listening and expert knowledge of our offerings.

Your Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex's products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment

• Proven track record of meeting or exceeding sales goals
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex's products and services

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• 401(k) Savings Plan with company match
• Stock incentive programs
• Paid time off and holidays
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our culture is built on a foundation of innovation, creativity, and collaboration. We're a team of passionate individuals who are driven by a desire to make a real impact in the world. We're committed to fostering a culture of inclusion, diversity, and respect, where everyone feels valued and empowered to contribute their best work.

How to Apply

If you're ready to join a community of innovators, creatives, and game-changers, then apply now for the Experienced Customer Sales and Service Representative role at arenaflex. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we've got you covered with our award-winning total rewards package. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the New York location(s) listed on this job requisition based on a full-time schedule is: $577.50 - $1,775.00. Apply To this Job Apply for this job Apply for this job