Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO)
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse business and government clients? If so, we invite you to join arenaflex's Business Government Customer Organization (BGCO) as a Customer Service Coordinator. In this role, you'll play a vital part in building strong relationships with our clients, resolving complex issues, and driving revenue growth through innovative solutions.
About arenaflex
arenaflex is a leading provider of innovative technology, products, and services that empower businesses and governments to reach their full potential. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our V Team is a dynamic and inclusive group of individuals who share a passion for driving innovation, creativity, and impact in the world.
What You'll Be Doing
As a Customer Service Coordinator in BGCO, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience. Your primary responsibilities will include:
- Growing our business within existing accounts by building strong relationships with clients and identifying opportunities for upselling and cross-selling.
- Asking questions, listening intently, and identifying what the customer really needs to provide personalized solutions.
- Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns.
- Selling the value of arenaflex solutions and increasing company revenue through effective communication and negotiation skills.
- Being solution-oriented and proactive, providing first call resolution to eliminate repeat calls and reduce unnecessary transfers.
- Delivering efficient customer support on large accounts using web-based tools.
Where You'll Be Working
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. To be eligible for this position, you must be located within a 90-minute commute of one of the following BGCO locations: Cary, NC - Alpharetta, GA - Annapolis Junction, MD - and West Valley City, UT. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
What We're Looking For
You're a motivated and customer-focused individual who thrives in fast-paced environments and enjoys working with diverse business and government clients. You're a natural teacher and can explain complex concepts in easy-to-understand ways. You'll need to have:
- A Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Experience in sales or customer service with business accounts.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to multitask and quickly satisfy requests from multiple sources.
Even better if you have one or more of the following:
- Experience with facilitation, communication, interpersonal, and negotiating skills across all levels of the organization.
- Experience with Microsoft Office Suite and Google Suite, ideally in Excel/Sheets.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills and career. As a Customer Service Coordinator, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Regular feedback and coaching to help you achieve your goals.
- Opportunities for career advancement and professional growth within the company.
- A dynamic and inclusive work environment that encourages collaboration and innovation.
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our work environment is designed to be inclusive, diverse, and supportive, with a focus on collaboration and innovation. We believe in empowering our employees to take ownership of their work and make a meaningful impact in the world.
Compensation, Perks, and Benefits
Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefit options to a matched 401(k) savings plan, stock incentive programs, and up to 8 company-paid holidays per year, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply To this Job Apply for this job We look forward to hearing from you and exploring how you can join our dynamic and inclusive team at arenaflex! Apply for this job