Experienced Virtual Customer Support Representative – Pet Care and Veterinary Services
At arenaflex, we're revolutionizing the pet care industry by combining innovative technology, thoughtful design, and a passionate team to create a new standard of care for pets, pet parents, and veterinary caregivers. As a key member of our Virtual Customer Support team, you'll play a vital role in delivering exceptional service and ensuring a positive experience for our customers across multiple communication channels.
Join the arenaflex Team:
We're a dynamic and forward-thinking organization that's reimagining the veterinary journey from the ground up. Our mission is to improve the health and happiness of pets, pet parents, and veterinary caregivers alike. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're seeking like-minded professionals to join our team.
About the Role:
As an Experienced Virtual Customer Support Representative, you'll be the face of arenaflex, providing top-notch service to our customers via phone, text, and email. You'll work closely with our care teams across multiple communication channels, championing our values and ensuring a seamless experience for our customers. Your expertise will be essential in supporting scheduling, general inquiries, and basic pet care information, while also transferring medical-related inquiries to our TeleAdvice team.
Key Responsibilities:
• Provide exceptional service to customers via phone, text, and email, ensuring a positive experience for pets and their people
• Support scheduling, general inquiries, and basic pet care information, providing accurate and timely responses
• Transfer medical-related inquiries to the TeleAdvice team, ensuring seamless communication and care
• Collaborate with cross-functional teams to enhance customer experience and drive business growth
• Champion arenaflex's mission and values in all interactions, embodying our commitment to excellence and customer satisfaction
What You'll Bring:
• 1+ year of customer service experience in veterinary medicine, with a proven track record of delivering exceptional service
• Comfort working remotely and independently in a fast-paced, startup environment, with a reliable, quiet home workspace
• High-speed, dependable internet connection, ensuring seamless communication and collaboration
• Availability to work full-time (4 x 10-hour shifts/week), including weekends, with a willingness to work between 8 AM – 9 PM EST
• Residency in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, or TX
• Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
• Tech-savvy with experience using EMR, CRM platforms (Gladly is a plus), Slack, and Google Suite, with a willingness to learn and adapt to new technologies
Bonus Points:
• Experience with Vetspire, with a proven track record of delivering exceptional service and support
• Experience with Gladly CRM, with a deep understanding of its features and functionality
Compensation & Benefits:
• $17/hour, with opportunities for growth and advancement
• 4 shifts/week, 10-hour shift schedule, ensuring a healthy work-life balance
• Fully remote role, with the flexibility to work from anywhere
• Medical, Dental, and Vision plans, ensuring comprehensive coverage for you and your loved ones
• Generous Paid Time Off, allowing you to recharge and refocus
• 401(k) with company matching, helping you build a secure financial future
Join the arenaflex Team:
At arenaflex, we're committed to supporting our team members with the same high standards we have for our pets and their people. We offer a dynamic and inclusive work environment, with opportunities for growth, learning, and development. If you're passionate about delivering exceptional service and making a difference in the lives of pets and their people, we encourage you to apply for this exciting opportunity.
How to Apply:
To join our team, please submit your application through our Careers Page, including your resume, cover letter, and any relevant certifications or experience. We can't wait to hear from you and explore how you can contribute to our mission to revolutionize the pet care industry.