Experienced Global Chat Associate – Customer Support and Operations
At arenaflex, we're on a mission to revolutionize the way healthcare professionals and facilities connect and collaborate. As a fast-growing tech startup, we're dedicated to lifting as many people up the socioeconomic ladder as possible by dramatically improving lives through our app-based marketplace. We connect healthcare facilities and healthcare professionals, allowing them to book on-demand shifts and access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs. We're now seeking an experienced Global Chat Associate to join our Worker Operations Team. As a key member of our team, you'll play a vital role in upholding safety and reliability for our marketplace. If you're passionate about delivering exceptional customer experiences, investigating incidents, and developing reliability initiatives, we want to hear from you!
About arenaflex
arenaflex is a post-Series C, fast-growing tech startup that's changing the face of healthcare recruitment. Our innovative app-based marketplace connects healthcare facilities and professionals, allowing them to book on-demand shifts and access on-demand talent. We're committed to creating a world where healthcare professionals can work when and where they want, and where healthcare facilities can meet their talent needs.
Responsibilities
As a Global Chat Associate, you'll be responsible for delivering exceptional customer experiences, investigating incidents, and developing reliability initiatives to improve the overall quality of our marketplace. Your key responsibilities will include:
- Communicating with customers via multiple channels to resolve issues and provide support
- Investigating attendance and quality incidents, using exceptional judgment and problem-solving skills
- Developing and implementing reliability initiatives to improve the overall quality of our marketplace
- Collaborating with cross-functional teams, including customer support, operations, product, customer success, and legal
- Managing and maintaining communication on multiple platforms to effectively solve issues for our partner facilities and professionals
- Staying up-to-date on product updates and organizational information to provide the best possible support
Requirements
To succeed as a Global Chat Associate, you'll need:
- Proficient in English (first language)
- 2+ years of customer support experience, with 2+ years of telephonic customer support experience
- 2+ years of experience with Zendesk or any CRM
- Ability to resolve customer issues with empathy and action
- Exceptional written and verbal communication skills
- Ability to work as part of multidisciplinary teams, with a positive mindset and ethical integrity
System Requirements
To ensure you can perform your duties effectively, you'll need:
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment, with steady power and internet connection
Your Future Starts Here
Don't miss out on this exciting opportunity to join our growing team and help us serve even more healthcare professionals and facilities. Apply now to become a Global Chat Associate and take the first step towards a rewarding career with arenaflex!
Benefits and Perks
As a Global Chat Associate at arenaflex, you'll enjoy a range of benefits and perks, including:
- Competitive salary and opportunities for career growth and financial opportunity
- Flexible working arrangements, including remote work options
- Opportunities to work with a global, remote team
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Opportunities for professional development and growth
How to Apply
If you're passionate about delivering exceptional customer experiences and developing reliability initiatives, we want to hear from you! Apply now to become a Global Chat Associate and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job Apply for this job