Experienced Customer Care Specialist, FinOps – Remote Opportunity at arenaflex
Join our team as a Customer Care Specialist, FinOps, and be the first point of contact for finance-related queries from our valued customers! arenaflex, a leading cloud-based platform for work execution, is seeking a skilled and motivated Customer Care Specialist to work remotely. As a Customer Care Specialist, FinOps, you will play a critical role in delivering exceptional customer experiences, resolving inquiries, and providing support to our customers and employees. arenaflex was founded in 2005 with a mission to empower organizations to plan, capture, track, automate, and report on work at scale. Today, we are a global leader in work execution, helping teams and individuals deliver their best work. Our culture is built on a foundation of inclusivity, innovation, and customer satisfaction.
About arenaflex
arenaflex is a cutting-edge platform that enables organizations to streamline their work processes, improve collaboration, and drive productivity. Our innovative solutions are designed to help teams and individuals work more efficiently, effectively, and securely. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences that meet the evolving needs of our customers.
Responsibilities:
As a Customer Care Specialist, FinOps, you will be responsible for:
- Researching, responding to, and resolving customer inquiries within 48 hours, prioritizing based on customer impact
- Addressing customer payment and invoice questions, and assisting with desired changes to their accounts
- Providing support to arenaflex employees with questions and problems
- Delivering a great arenaflex customer experience, resolving difficult challenges diplomatically
- Ensuring quality of work, including timeliness, completeness, and accuracy
- Performing other tasks as assigned
Requirements:
To be successful in this role, you will need:
- High School Diploma/GED required
- Experience with Service Ticket/Case systems, ERP systems, and Data Entry
- 1+ year of customer service experience
- Excellent verbal and telephone skills
- Type 50+ words per minute with high accuracy
- Regular and predictable attendance
What We Offer:
As a valued member of our team, you can expect:
- Competitive salary and benefits package
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options
- Equity - Restricted Stock Units (RSUs) with all offers
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development, including access to LinkedIn Learning online courses
- Teleworking options from any registered location in the U.S. (role specific)
Why Join Us?
arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We welcome diverse perspectives and people who aren't afraid to be innovative. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to join our team!
How to Apply:
If you're ready to take your customer service skills to the next level and join a dynamic team that values innovation and customer satisfaction, apply now! Apply for this job