Customer Engagement Representative (Bilingual) - Hybrid at arenaflex
Unlock Your Potential in a Dynamic Hybrid Role
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is revolutionizing the way people interact with their passions, and we're seeking a talented Customer Engagement Representative (Bilingual) to join our hybrid team.
About arenaflex
arenaflex is a trailblazing company that's changing the game in recreational purchases. We're on a mission to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. By combining cutting-edge technology and innovative risk strategies, we're creating a seamless, end-to-end digital buying experience that connects people with their passions.
Join Our Dynamic Team
As a Customer Engagement Representative (Bilingual) at arenaflex, you'll be a key player in our Roadrunner Servicing Center in Irving, Texas. You'll work from our Remote office and home, handling an average of 80 inbound and outbound calls per day, providing top-notch customer service and support. You'll be the face of arenaflex, delivering exceptional experiences that drive success in our growing portfolio of Powersports loans.
Responsibilities
* Handle an average of 80 inbound and outbound calls per day, providing top-notch customer service and support.
- Process phone payments and conduct outbound customer interview calls.
- Communicate and resolve customer issues via online chat channels.
- Resolve common customer concerns regarding their powersports loan.
- Meet monthly productivity and quality goals.
- Comply with all federal and state-specific laws that regulate collections and servicing activities.
Requirements
* High School Diploma or GED required, with some college coursework a plus.
- 2+ years of customer service experience, ideally in auto finance or an installment loan portfolio.
- Collection experience is a plus.
- Working knowledge of Word and Excel.
- Able to master the use of web-based system of record (LoanPro) - Training Provided.
- Strong communication skills, both verbally and written, with bilingual English/Spanish fluency a plus.
- Excellent "people" skills and a strong customer service attitude, with problem-solving abilities.
- Able to work a flexible schedule, which may include some overtime, nights, weekends, and holidays.
Benefits
* Robust Health Care Plans (Medical, Dental & Vision).
- Up to 20 Days PTO (Accrued).
- Generous Parental Leave.
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year.
- Powersports Safety Benefit.
- Gympass Wellness Benefit.
Why Join arenaflex?
* We're a dynamic and growing company that's changing the game in recreational purchases.
- We offer a hybrid work environment that allows you to work from home and our Remote office.
- We provide comprehensive training and support to help you succeed in your role.
- We offer a competitive salary and benefits package.
- We're committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Apply Now!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Engagement Representative (Bilingual) - Hybrid. Don't miss out on this opportunity to unlock your potential and join a dynamic team that's changing the game in recreational purchases. Apply Now Apply for this job Apply for this job