Experienced French Speaking Customer Service Agent – Deliver Exceptional Experiences at arenaflex

Unlock your potential and join the arenaflex team as a French Speaking Customer Service Agent. We're a leading global mobility service provider with a presence in over 110 countries, 9,000 employees, and a fleet of 222,000 vehicles. Our mission is to provide an exceptional customer experience and outstanding customer service. We're looking for a talented and passionate individual to join our team and help us deliver memorable experiences to our customers.

About arenaflex

arenaflex is a global mobility service provider with a rich history of innovation and customer satisfaction. We're committed to providing our customers with the best possible experience, and we're looking for like-minded individuals to join our team. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We believe in empowering our employees to grow and develop their skills, and we offer a range of training and development opportunities to support their career growth.

Job Description

As a French Speaking Customer Service Agent, you will be the first point of contact for our customers, providing advice and support with their bookings, rental agreements, complaints, and invoices. You will work closely with our business and private customers, assisting them via phone and email, and ensuring that they have a seamless experience with our services. You will be responsible for providing exceptional customer service and support, resolving customer complaints and concerns, and working closely with other departments to ensure that our customers receive the best possible service.

Key Responsibilities

* Provide exceptional customer service and support to our customers via phone and email

• Assist customers with their bookings, rental agreements, complaints, and invoices
• Work closely with other departments to ensure that our customers receive the best possible service
• Provide solutions to customer problems and concerns in a professional and friendly manner
• Respond to customer inquiries and resolve issues in a timely and efficient manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to achieve customer satisfaction and loyalty goals
• Stay up-to-date with company policies, procedures, and products to provide accurate information to customers

Requirements

* Fluent in French and English (written and spoken)

• Experience in customer service, call center, or BPO environment
• Excellent communication and organizational skills
• Ability to work in a fast-paced environment and cope with a heavy workload
• Proficiency in MS-Office programs, especially Outlook, Word, and Excel
• Ability to work in a team environment and provide support to colleagues as needed
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

What We Offer

* Generous Time Off: 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year

• Work-Life Balance: Hybrid working model with no dress code
• Permanent Contract & Competitive Compensation: Above-average compensation with performance-related bonuses
• Great Employee Benefits: Discounts on arenaflex rent, share, ride, and arenaflex+, along with partner discounts
• Training & Development: Participate in training programs designed for your personal growth and development
• Health & Well-being: Private health insurance to support your well-being, plus the Coverflex advantage system
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* We're a global company with a presence in over 110 countries, offering opportunities for career growth and advancement

• We're committed to providing our employees with the best possible experience, including training and development opportunities
• We offer a range of benefits and perks, including generous time off, a hybrid working model, and private health insurance
• We're a dynamic and collaborative company, with a focus on teamwork and innovation
• We're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives

Ready to Join Our Team?

Don't hesitate to apply if you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team. We value a great attitude and a willingness to learn above all. Apply now to join the arenaflex team and start your journey to delivering memorable experiences to our customers. Apply Now Apply for this job Apply for this job