Customer Service Guide (Human Services Specialist 1) - Join arenaflex and Make a Difference!
About arenaflex
arenaflex is a leading organization dedicated to providing essential services and support to individuals and families in need. As a key member of our team, you will have the opportunity to make a positive impact on the lives of Oregonians, contributing to a welcoming environment that promotes whole well-being. Our mission is to empower individuals and families to achieve self-sufficiency, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.
Job Summary
We are seeking a highly motivated and empathetic Customer Service Guide (Human Services Specialist 1) to join our Self-Sufficiency Program (SSP) team at arenaflex. As a key member of our team, you will provide specialized assistance to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more. You will work collaboratively with a diverse team to create a safe and supportive environment that values diversity and inclusivity.
Responsibilities
As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will be responsible for:
- Providing exceptional customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
- Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
- Offering information and referrals to community resources, and assisting with case status and other inquiries.
- Working collaboratively with program staff to provide a safety net and promote family stability.
- Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
Key Responsibilities:
* Provide customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
- Serve as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
- Offer information and referrals to community resources, and assist with case status and other inquiries.
- Work collaboratively with program staff to provide a safety net and promote family stability.
- Contribute to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
Requirements
To be successful in this role, you will need:
- Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
- Excellent communication and interpersonal skills, with the ability to work with diverse populations.
- Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
- Ability to adapt communication style to explain complex information to diverse audiences.
- Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
Essential Qualifications
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
- Excellent communication and interpersonal skills, with the ability to work with diverse populations.
- Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
- Ability to adapt communication style to explain complex information to diverse audiences.
- Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
Preferred Qualifications
* Experience working with diverse populations, including individuals with disabilities, limited English proficiency, and other marginalized groups.
- Knowledge of community resources and services, including food banks, housing assistance, and healthcare services.
- Experience working in a trauma-informed and culturally responsive environment.
- Bilingual or multilingual skills, with the ability to communicate with customers in their preferred language.
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to work with diverse populations.
- Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
- Ability to adapt communication style to explain complex information to diverse audiences.
- Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
- Strong problem-solving and critical thinking skills, with the ability to resolve complex issues and make sound decisions.
- Ability to work collaboratively with a diverse team, with a focus on customer service and satisfaction.
Career Growth Opportunities and Learning Benefits
As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have opportunities for professional growth and development, including:
- Training and professional development opportunities to enhance your skills and knowledge.
- Mentorship and coaching from experienced colleagues.
- Opportunities for advancement to leadership roles and specialized positions.
- Collaborative and dynamic work environment that values diversity and inclusivity.
Work Environment and Company Culture
arenaflex is committed to creating a welcoming and inclusive work environment that values diversity and inclusivity. Our team is passionate about making a positive impact on the lives of Oregonians, and we are seeking a like-minded individual to join our team. As a Customer Service Guide (Human Services Specialist 1), you will work collaboratively with a diverse team to provide exceptional customer service and support to individuals and families seeking services.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary range of $3,429 - $4,622, as well as a comprehensive benefits package, including:
- Competitive salary range: $3,429 - $4,622.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Chance to make a positive impact on the lives of Oregonians.
How to Apply
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928. Apply Now Apply for this job Apply for this job