Experienced Customer Service Representative – Academic Support and Student Services

Join our dynamic team at arenaflex's Division of Extended Studies, where we are dedicated to providing exceptional support to our students, customers, and stakeholders. As a highly skilled and motivated Customer Service Representative, you will play a vital role in delivering high-quality education and support services to our students. This is a fantastic opportunity to work in a fast-paced, remote environment with a competitive salary and excellent benefits.

About Us

The Division of Extended Studies (DES) at arenaflex is a self-supporting unit that operates year-round, offering a wide range of academic programs, courses, and services to students and the community. Our division is committed to providing high-quality education and support services to our students, and we are looking for a customer-focused and detail-oriented individual to join our team. With a strong emphasis on student success, we strive to create a supportive and inclusive environment that fosters academic excellence and personal growth.

Job Summary

Under the general supervision of the Student Services Manager, the Customer Service Representative will provide excellent customer service to students, customers, and stakeholders via telephone, email, fax, and in-person. The successful candidate will be responsible for:

• Providing information about courses, certificate programs, and academic departments
• Registering students and processing transcript requests, course descriptions, and certificate audits
• Managing wait lists, resolving failed web enrollments, and performing other student services duties
• Providing general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, and more
• Key holder responsibilities for opening and/or closing the site

Key Responsibilities

* Provide exceptional customer service to students, customers, and stakeholders via telephone, email, fax, and in-person

• Respond to inquiries and resolve issues in a timely and professional manner
• Maintain accurate and up-to-date records and databases
• Collaborate with other departments to ensure seamless delivery of services
• Participate in training and professional development opportunities to enhance skills and knowledge

Requirements

To be considered for this role, you must possess:

• Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures
• Excellent communication and interpersonal skills, with the ability to work with diverse groups
• Proven experience providing customer service, handling cash, and operating office equipment
• Strong data-entry skills and attention to detail
• Ability to multi-task, work in a fast-paced environment, and meet deadlines

Preferred Qualifications

* Bachelor's degree in a related field (e.g., education, business, communications)

• Experience working in a higher education setting or customer service role
• Familiarity with academic programs and policies
• Bilingual or multilingual skills

Work Environment

This is a fully onsite role located at our 8980 Villa La Jolla Dr. location. Overtime may be required during quarterly peak enrollment, and you must be willing to work alternating Saturdays (one to three Saturdays per month). The work schedule will be between 7:00 am - 6:30 pm.

What We Offer

As a Customer Service Representative at arenaflex's Division of Extended Studies, you will enjoy:

• Competitive salary: $24.67 - $26.27 per hour
• Excellent benefits package
• Opportunity to work with a dynamic team in a fast-paced environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, academic programs, and policies
• Take on additional responsibilities and leadership roles
• Participate in training and professional development opportunities
• Collaborate with other departments to enhance services and support student success

Work-Life Balance

arenaflex values work-life balance and offers a range of benefits to support your well-being. As a Customer Service Representative, you will enjoy:

• Flexible scheduling and remote work options
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to employee assistance programs and wellness resources

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to students and customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job