Experienced Customer Support Associate – Remote, Part-time Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way workspaces are utilized, and we're looking for a talented Customer Support Associate to join our dynamic team. As a remote, part-time employee, you'll have the flexibility to work from anywhere, while still being part of a global community that's passionate about making flexible work a reality.

About arenaflex

arenaflex is a leading provider of innovative tools that help teams manage desk bookings, office usage, and flexible work arrangements, all within Slack and MS Teams. With a global client base and 100,000+ users, we're at the forefront of the flexible work revolution. Our mission is to empower teams to work smarter, not harder, and to create a better work-life balance for everyone.

Why You'll Love Working with Us

At arenaflex, we're committed to creating a work environment that's calm, focused, and productive. We believe in giving our employees the autonomy to work independently, while still providing the support and resources they need to thrive. Here are just a few reasons why you'll love working with us:

• Flexible Work: We practice what we preach – our employees enjoy autonomy and flexibility in their work.
• Autonomous Work: We trust our team members to thrive with minimal structure, giving you the freedom to work independently.
• Calm and Focused: We prioritize well-being and productivity over burnout, fostering a calm and creative work environment.

What We're Looking For

If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you! As a Customer Support Associate, you'll be responsible for managing customer support channels, creating tech support tickets, and escalating issues. Here are the essential qualifications we're looking for:

• Fluent in English: You should be fluent in English with great communication skills.
• Proactive and Enthusiastic: You should be proactive, enthusiastic, and detail-oriented.
• Autonomous and Self-Motivated: You should be able to take initiative and work independently.
• Comfortable with Change and Technology: You should be comfortable with change and technology, and be able to adapt to new tools and processes.
• Previous Customer Support Experience: While not required, previous customer support experience is a plus.

Responsibilities

As a Customer Support Associate, your responsibilities will include:

• Managing Customer Support Channels: You'll be responsible for managing customer support channels, including email, chat, and phone.
• Creating Tech Support Tickets: You'll create tech support tickets and share customer feedback with the team.
• Escalating Issues: You'll escalate issues and help with daily tasks, working closely with the support team to resolve customer queries.
• Providing Excellent Customer Service: You'll provide excellent customer service, responding to customer queries in a timely and professional manner.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Associate, you'll have access to:

• Regular Training and Development: You'll receive regular training and development opportunities to help you grow and develop your skills.
• Mentorship Program: You'll be part of a mentorship program, where you'll be paired with an experienced team member who can provide guidance and support.
• Opportunities for Advancement: You'll have opportunities for advancement, including promotions and career progression.

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's calm, focused, and productive. Our company culture is built around:

• Flexibility and Autonomy: We believe in giving our employees the autonomy to work independently, while still providing the support and resources they need to thrive.
• Well-being and Productivity: We prioritize well-being and productivity over burnout, fostering a calm and creative work environment.
• Collaboration and Teamwork: We believe in the power of collaboration and teamwork, and we encourage our employees to work together to achieve our goals.

Compensation, Perks, and Benefits

As a Customer Support Associate, you'll receive:

• Competitive Salary: You'll receive a competitive salary of £13,500 per annum.
• Flexible Working Hours: You'll have flexible working hours, allowing you to work from anywhere and at a time that suits you.
• Opportunities for Advancement: You'll have opportunities for advancement, including promotions and career progression.
• Regular Training and Development: You'll receive regular training and development opportunities to help you grow and develop your skills.
• Mentorship Program: You'll be part of a mentorship program, where you'll be paired with an experienced team member who can provide guidance and support.

Ready to Join Our Team?

If you're excited about contributing to a dynamic team and share our values, apply now! We look forward to reviewing your application. Apply To This Job Apply for this job Apply for this job