Experienced Customer Service Representative – Remote in Everett, WA

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a global organization dedicated to improving health outcomes and advancing health equity on a global scale. As a Customer Service Representative at arenaflex, you will be the first point of contact for our patients, setting the tone for a positive and compassionate experience. You will be part of a talented team that is guided by diversity and inclusion, and is committed to providing comprehensive benefits and career development opportunities.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our commitment to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes is at the heart of everything we do.

Job Summary

We are seeking an experienced Customer Service Representative to join our team in Everett, WA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients, answering inbound calls, and handling a high volume of incoming calls from patients. You will be working in a fast-paced call center environment, and will be required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm PST (Shifts may vary). Occasional overtime may be required.

Primary Responsibilities

* Answer inbound calls from patients in a call center environment

• Handle a high volume of incoming calls from patients up to 80-100 per day
• Calls include patient requests for appointments, new patients, insurance questions, transferring for triage OR refill, OR sending messages through patient’s charts to on-site clinical staff
• Other duties as assigned

Required Qualifications

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• 1 years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm PST (Shifts may vary). It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

* Health care experience

• Call Center experience

Telecommuting Requirements

* Reside within commutable distance to the office at arenaflex, 7600 Evergreen Way, Everett, WA

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

• Skilled in problem solving to quickly assess current state and formulate recommendations
• All employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Why Join arenaflex?

* Make a meaningful impact in the lives of others

• Work in a dynamic, fast-paced environment where no two days are ever the same
• Be part of a talented team that is guided by diversity and inclusion
• Enjoy comprehensive benefits and career development opportunities
• Have the flexibility to work remotely and create a work-life balance that suits you

How to Apply

If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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