Experienced Customer Service Team Lead – Remote Customer Support

Join the arenaflex family and embark on a journey of growth, exploration, and self-discovery. As a Customer Service Team Lead, you'll be at the forefront of delivering exceptional customer experiences, driving team performance, and fostering a culture of innovation and excellence. With arenaflex, you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself.

Why You'll Love This Role

As a Customer Service Team Lead, you'll be part of the Centers and Gates or Stations Group within the Customer Experience Division. Your primary responsibility will be to ensure high-performing teams by driving, engaging, training, and developing cutting-edge colleagues. You'll also support your team's efforts in creating a safe, reliable, and on-time operation while delivering a raised customer experience.

What You'll Do

* Drive Functional Greatness: Establish a climate that focuses on our cutting-edge colleagues and celebrates team triumphs.

• Lead Airport Teams: Guide airport teams to perform their work in a safe, productive manner, and in compliance with Regulatory, state, and local guidelines, including Spot, FAA, and other government organizations.
• Provide Cutting-Edge Team Excellent Support: Offer various tools for team members to deliver unparalleled customer support.
• Mentor and Guide: Mentor and guide cutting-edge colleagues in expertise advancement, customer care height, and company culture behaviors.
• Advance a Climate of Shared Respect and Trust: Foster a climate of shared respect and trust between cutting-edge colleagues.
• Establish and Advance Powerful Associations: Establish and advance powerful associations with external and internal clients that cultivate empathy, validity, trustworthiness, respect, and nobility.
• Provide Leadership and Suitable Support: Provide the direction and suitable support structure using effective resources to empower the team to deliver superior performance.
• Evaluate Functional Climate and Conditions: Evaluate functional climate and conditions to ensure corporate and local scorecard measurements are met through collaboration across divisions and levels.

All You'll Need for Success

* Minimum Qualifications: Training and Earlier Professional training, High School diploma or GED equivalency

• Preferred Qualifications: Training and Earlier Professional training, Past airport customer support experience, 2 years experience leading others, Knowledge of organizational policies and systems, and functional automation applications
• Abilities, Licenses, and Certifications: Ability to extract the best performance in the labor force through proactive worker commitment and support for a comprehensive work space, Ability to effectively listen - focusing completely on what others are talking about, carving out opportunity to comprehend the points being made, posing questions as proper, Decisive ability to reason - using rationale and thinking to recognize the qualities and shortcomings of elective arrangements, ends or ways to deal with issues, Ability to screen and review performance of self, colleagues, and the activity to make upgrades or make a remedial move, Solid critical thinking abilities, Ability to work independently as well as cooperatively, Ability to work under demanding functional circumstances, Ability to focus on and execute with a need to get going and accuracy, Ability to use sound business judgment to determine issues with internal and external clients, Ability to organize station activities and collaborate with multi-functional divisions and organizations to ensure essential requirements are met for a safe, productive, on-time operation, Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• USPS Freedom or Ability to Obtain USPS Freedom: Has USPS freedom or the ability to obtain USPS freedom. USPS has a five-year US residency requirement.

What You'll Get

* Travel Advantages: Explore the world with your family and friends, with access to over 365 destinations on more than 6,800 daily flights across our global network.

• Medical Benefits: Enjoy your health, dental, prescription, and vision benefits to help you stay great. Plus, we offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Accessible upon hire, and business contributions to your 401(k) program are available after one year.
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be Yourself at arenaflex

From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at arenaflex and be yourself.

Apply Now!

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